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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Onshore KM core group or center of excellence FTEs as a percentage of KM FTEs
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Measure Spotlights|
Offshore or low-cost delivery center model FTEs as a percentage of KM FTEs
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Measure Spotlights|
FTEs co-located in a specific geographic region as a percentage of KM FTEs
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Measure Spotlights|
Percentage change in time savings attributed to KM
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Measure Spotlights|
Percentage change in win rate/revenue gain attributed to KM
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Measure Spotlights|
Percentage change in cost savings attributed to KM
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Measure Spotlights|
IT analyst/technologist FTEs as a percentage of total KM FTEs
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Measure Spotlights|
Business liaison/analyst FTEs as a percentage of total KM FTEs
