Resource Library

Number of FTEs that perform learning administration activities per $1 billion revenue

This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that schedule courses, coordinate course attendance, print and/or…

Number of FTEs that perform the process group "reward and retain employees" per $1 billion revenue

This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "reward and retain employees," which…

Number of business entity employees per FTE in learning administration

This measure calculates the number of business entity employees per full-time equivalent (FTE) employee in learning administration, which handles scheduling courses,…

Number of business entity employees per FTE that performs the process group "reward and retain employees"

This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the process group "reward and retain employees," which…

Percentage of new hire retention after 12 months

This measure calculates the percentage of new hires (middle management/specialists, operational workers/office staff, and senior management/executives) that are still…

Average tenure in months for business entity agents

This measure calculates the average tenure in months for agents/customer service representatives who directly handle contacts at your business entity. It is part of a set of…

Number of learning days per employee

This measure calculates the average number of days per employee that were dedicated to learning. It is calculated by dividing the total number of days utilized for learning a…

Hours spent developing new classroom training content per trainee

This measure calculates the number of hours spent per trainee on developing new classroom training content. It is part of a set of Process Efficiency measures that help…

Hours spent developing new e-learning training content per trainee

This measure calculates the number of hours spent per trainee on developing new e-learning training content. It is part of a set of Process Efficiency measures that help…

Internal cost to perform learning administration activities per $1,000 revenue

This measure calculates the internal cost per $1,000 revenue for scheduling courses, coordinating course attendance, printing and/or distributing course/learning materials,…

Internal cost to perform learning administration activities per business entity employee

This measure calculates the internal cost per business entity employee for scheduling courses, coordinating course attendance, printing and/or distributing course/learning…

Percentage of CEO and senior leadership time spent on leadership development

This measure calculates the percentage of time that the Chief Executive Officer (CEO) (i.e. the officer who has ultimate management responsibility for an organization and…

Total personnel cost per business entity FTE

This measure calculates total personnel cost per business entity full-time equivalent employee (FTE). Personnel cost refers to employee personnel compensation (salaries and…

Systems cost to perform the process group "reward and retain employees" as a percentage of total process group cost

This measure calculates the percentage of the total cost to perform the process group "reward and retain employees" that comes from systems cost. Activities in this process…

Overhead and other costs to perform the process group "reward and retain employees" as a percentage of total process group cost

This measure calculates overhead and other costs of the process group "reward and retain employees" as a percentage of the total cost to perform the process group. Overhead…