Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Cycle time in calendar days to fulfill an ad hoc information request
This measure calculates the time span in days for the HR function to fulfill an ad hoc information request. An ad hoc information request is a last-minute or unexpected…
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Measure Spotlights|
Total cost to perform the process group "manage employee information and analytics" per $1,000 revenue
This measure calculates total cost to perform the process group "manage employee information and analytics" per $1,000 business entity revenue. Total cost is the sum of…
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Measure Spotlights|
Total cost to perform the process group "manage employee information and analytics" per business entity employee
This measure calculates total cost to perform the process group "manage employee information and analytics" per business entity employee. Total cost is the sum of personnel …
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Measure Spotlights|
Total cost to perform the process group "manage employee information and analytics" as a percentage of total HR function cost
This measure calculate the total cost to perform the process group "manage employee information and analytics" as a percentage of HR function cost. Total cost is the sum of…
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Measure Spotlights|
Total cost to perform the process group "manage employee information and analytics" per HR function FTE
This measure calculate the total cost to perform the process group "manage employee information and analytics" per HR function FTE. Total cost is the sum of personnel …
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Measure Spotlights|
Percentage of employees with access to Employee Self-Service (ESS) system
This measure calculates the percentage of employees who have access to an Employee Self-Service (ESS) system, which allows non-payroll, non-benefits and non-HR employees to…
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Measure Spotlights|
Percentage of managers with access to Manager Self-Service (MSS) system
This measure calculates the percentage of employees who have access to a Manager Self-Service (MSS) system, which allows non-payroll, non-benefits and non-HR managers to…
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Measure Spotlights|
Number of FTEs that perform the process "manage reporting processes" per $1 billion revenue
This measure calculates number of full-time equivalent employees (FTEs) that perform the process "manage reporting processes" per $1 billion revenue. The process "manage…
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Total labor cost to maintain and support HRIS as a percentage of total business entity personnel cost
This measure calculates the percentage of total business entity personnel cost that comes from total labor cost to maintain and support the Human Resources Information System…
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Measure Spotlights|
Percentage of manager transactions completed using Manager Self-Service (MSS) system
This measure calculates the percentage of all manager transactions conducted using a Manager Self-Service (MSS) system, which allows non-payroll, non-benefits and non-HR…
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Measure Spotlights|
Percentage of employee transactions completed using Employee Self-Service (ESS) system
This measure calculates the percentage of all employee transactions conducted using an Employee Self-Service (ESS) system, which allows non-payroll, non-benefits and non-HR…
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Measure Spotlights|
Number of remote business entity employees per FTE that performs the process group "manage employee information and analytics"
This measure calculates number of remote business entity employees per full-time equivalent employee (FTE) that performs the process group "manage employee information and…
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Measure Spotlights|
Overhead and other costs of the process group "manage employee information and analytics" as a percentage of the total process group cost
This measure calculates the percentage of the total cost to perform the process group "manage employee information and analytics" from overhead and other costs. Overhead…
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Measure Spotlights|
Outsourced cost to perform the process group "manage employee information and analytics" as a percentage of total process group cost
This measure calculates outsourced cost of the process group "manage employee information and analytics" as a percentage of total process group cost. Outsourced cost refers…
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Measure Spotlights|
Personnel cost to perform the process group "manage employee information and analytics" as a percentage of total process group cost
This measure calculates personnel cost to perform the process group "manage employee information and analytics" as a percentage of total process group cost. Personnel cost…
