Resource Library

Actual Open-to-buy retail inventory as a percentage of planned retail inventory

Retail customer lifetime value

This measure calculates customer lifetime value (CLV) for the retail operation. CLV is defined by the following equation: Margin * (Customer Retention Rate / ((1 + Discount…

Percentage of new hire retention after 12 months

This measure calculates the percentage of new hires (middle management/specialists, operational workers/office staff, and senior management/executives) that are still…

Number of FTEs that perform the process group "develop and counsel employees" per $1 billion revenue

This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "develop and counsel employees," which…

Number of FTEs that perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage employee relations" per $1 billion revenue

This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the processes "manage employee orientation and deployment," …

Number of FTEs that perform learning administration activities per $1 billion revenue

This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that schedule courses, coordinate course attendance, print and/or…

Number of learning days per employee

This measure calculates the average number of days per employee that were dedicated to learning. It is calculated by dividing the total number of days utilized for learning a…

Number of vacation days per year per employee

This measure calculates the average number of vacation days per year, per employee, provided by your business entity's policies. As part of a set of Supplemental Information…

Response time in hours for non-routine "develop and counsel employees" inquiries

This measure determines the number of hours spent responding to non-routine inquiries (i.e. those that require complex responses and subject-matter expert escalation) for the…

Response time in hours for routine "develop and counsel employees" inquiries

This measure determines the number of hours spent responding to routine inquiries (i.e. those received on a regular basis that require a standard response) for the process …

Number of business entity employees per FTE that performs the process group "reward and retain employees"

This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the process group "reward and retain employees," which…

Number of FTEs that perform the process group "reward and retain employees" per $1 billion revenue

This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "reward and retain employees," which…

Number of business entity employees per FTE that performs the process group "develop and counsel employees"

This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the process group "develop and counsel employees," which…

Number of business entity employees per FTE that performs the processes "manage employee orientation and deployment," "manage employee performance," and "manage employee relations"

This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the processes "manage employee orientation and…

Number of business entity employees per FTE in learning administration

This measure calculates the number of business entity employees per full-time equivalent (FTE) employee in learning administration, which handles scheduling courses,…