Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost to perform the process group "manage employee information and analytics" as a percentage of total HR function cost
This measure calculate the total cost to perform the process group "manage employee information and analytics" as a percentage of HR function cost. Total cost is the sum of…
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Measure Spotlights|
Percent of monitoring and taking action in HR performed by automation
This measure calculates the percentage of monitoring and taking action in HR function performed by automation. Examples of automation for this purpose include ERP scripting,…
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Measure Spotlights|
Percent of acting on scheduled events across a workflow in HR performed by automation
This measure calculates the percent of acting on scheduled events across a workflow in HR function performed by automation. Examples of automation for this purpose include…
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Measure Spotlights|
Percent of performing complex analytics and making recommendations in HR performed by automation
This measure calculates the percent of performing complex analytics and making recommendations in HR function performed by automation Examples of automation for this purpose…
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Measure Spotlights|
Number of HR chatbots today per $1 billion revenue
This measure calculates the total number of HR chatbots (not bots as a whole) in HR organization today per $1 billion revenue A bot is a software application that operates…
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Measure Spotlights|
Number of HR chatbots today per business entity FTE
This measure calculates the total number of HR chatbots (not bots as a whole) in HR organization today per business entity FTE A bot is a software application that operates…
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Measure Spotlights|
Percentage change achieved in HR employee performance ratings due to HR function automation
This measure calculates an estimated change in percentage in HR employee performance ratings due to automation. Examples of automation for this purpose include ERP scripting,…
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Measure Spotlights|
Percentage change achieved in HR function personnel voluntary turnover due to HR function automation
This measure calculates an estimated change in percentage in HR function personnel voluntary turnover due to automation. Examples of automation for this purpose include ERP…
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Measure Spotlights|
Percentage change achieved in HR function headcount due to HR function automation
This measure calculates an estimated change in percentage in HR function headcount due to automation. Examples of automation for this purpose include ERP scripting, macros,…
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Measure Spotlights|
Percentage change achieved in cycle time for the formal performance review process from start to finish due to HR function automation
This measure calculates an estimated change in percentage in reduction in cycle time for the formal performance review process from start to finish due to automation…
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Measure Spotlights|
Percentage change achieved in HR function personnel time spent on redundant/repetitive tasks due to HR function automation
This measure calculates an estimated change in percentage in HR function personnel time spent on redundant/repetitive tasks due to automation. Examples of automation for this…
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Measure Spotlights|
Percent of recurring tasks in HR performed by automation
This measure calculates the percentage of recurring tasks in HR function performed by automation. Examples of automation for this purpose include ERP scripting, macros,…
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Measure Spotlights|
Percent of monitoring and reporting alerts in HR performed by automation
This measure calculates the percentage of monitoring and reporting alerts in HR function performed by automation. Examples of automation for this purpose include ERP…
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Measure Spotlights|
Percentage change achieved in time for HR function to fulfill an ad hoc information request due to HR function automation
This measure calculates an estimated change in percentage in time taken for HR function to fulfill an ad hoc information request (everything that is not reported on a regular…
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Measure Spotlights|
Percentage change achieved in net promoter score (NPS) for HR customer service support due to HR function automation
This measure calculates an estimated change in percentage in net promoter score (NPS) for HR customer service support due to automation. Examples of automation for this…
