Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask UsResource Results
-
Measure Spotlights|
Selling, general, and administrative (SGA) costs per business entity employee
This measure calculates selling, general, and administrative (SG&A) costs per business entity employee. Selling, General, and Administrative (SG&A) Costs refers to the…
-
Measure Spotlights|
Number of learning days per employee
This measure calculates the average number of days per employee that were dedicated to learning. It is calculated by dividing the total number of days utilized for learning a…
-
Measure Spotlights|
Percentage of training programs developed externally
This measure calculates the percentage of training programs developed externally. As part of a set of Supplemental Information measures, it helps companies evaluate…
-
Measure Spotlights|
Percentage of training programs developed internally
This measure calculates the percentage of training programs developed internally. As part of a set of Supplemental Information measures, it helps companies evaluate…
-
Measure Spotlights|
Percentage of training programs developed through other channels
This measure calculates the percentage of training programs developed through channels other than internal, external, or partnerships with external specialists. As part of a…
-
Measure Spotlights|
Percentage of training programs developed through partnerships with external specialists
This measure calculates the percentage of training programs developed through partnerships with external specialists. As part of a set of Supplemental Information measures,…
-
Measure Spotlights|
Number of FTEs that perform the HR function per $1 billion revenue
This measure calculates the number of full-time equivalent (FTE) employees per $1 billion revenue that perform the human resources (HR) function, which consists of developing…
-
Measure Spotlights|
Voluntary terminations as a percentage of total business entity employees
This measure calculates the percentage of total business entity employees that left an organization of their own accord due to any situation. It is part of a set of Process…
-
Measure Spotlights|
Cycle time in calendar days to fulfill an ad hoc information request
This measure calculates the time span in days for the HR function to fulfill an ad hoc information request. An ad hoc information request is a last-minute or unexpected…
-
Measure Spotlights|
Total cost to perform the HR function per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the human resources (HR) function, which consists of developing and managing HR strategies, plans and…
-
Measure Spotlights|
Total cost to perform the HR function per HR function FTE
This measure calculates the total cost per human resources (HR) full-time equivalent (FTE) employee to perform the HR function, which consists of developing and managing HR…
-
Measure Spotlights|
Total cost to perform the HR function per business entity employee
This measure calculates the total cost per business entity employee to perform the human resources (HR) function, which consists of developing and managing HR strategies,…
-
Measure Spotlights|
Learning budget per business entity employee
This measure calculates the budget allocated to learning for the 12-month period per business entity employee. This measure is part of a set of Cost Effectiveness measures…
-
Measure Spotlights|
Number of business entity employees per HR function FTE
This measure calculates the number of business entity employees (temporary, part-time, and full-time headcount) per human resources (HR) function full-time equivalent (FTE)…
-
Measure Spotlights|
Number of HR function FTEs as a percentage of business entity FTEs
This measure calculates the percentage of business entity full-time equivalent employees (FTEs) that perform HR function processes. The Function "develop and manage human…
