Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Cost of goods sold as a percentage of revenue
This measure calculates the total annual cost of goods sold (COGS) as a percentage of revenue. COGS represents the cost of purchasing raw materials and manufacturing finished…
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Selling, general, and administrative (SGA) costs per business entity employee
This measure calculates selling, general, and administrative (SG&A) costs per business entity employee. Selling, General, and Administrative (SG&A) Costs refers to the…
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Ratio of purchases to revenue
This measure calculates the ratio of annual value of all materials and services purchased to revenue. It is part of a set of Supplemental Information measures that help…
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Measure Spotlights|
Value of materials and services per $1,000 revenue
This measure calculates the value of materials and series per $1,000 revenue. It is part of a set of Supplemental Information measures that help companies evaluate additional…
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Percentage of HR time spent on administrative work out of HR time spent on administrative and strategic work
This measure calculates the total HR time spent on administrative work as a percentage of total HR time spent on administrative work and strategic work. This Supplemental…
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Employee engagement rate
This measure calculates percentage of employees considered to be engaged. (i.e., according to employee engagement/satisfaction score) This Process Efficiency measure is…
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Percentage of HR time spent on strategic work out of HR time spent on administrative and strategic work
This measure calculates the total HR time spent on strategic work as a percentage of total HR time spent on administrative work and strategic work. This Supplemental…
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HR customer satisfaction rate
This measure calculates percentage of employees satisfied with HR. This Process Efficiency measure is intended to help companies minimize waste and refine resource…
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Percentage of positions for data science, digital skills and other specialty IT skills filled by internal reskilling versus external recruitment for the past 3 years
This measure calculates the percentage of positions for data science, digital skills and other specialty IT skills at the business entity filled by internal reskilling versus…
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Total cost to perform the process group "manage employee on-boarding, development, and training" per $1,000 revenue
This measure calculates the total cost to perform the process group "manage employee on-boarding, development, and training" per $1,000 revenue. The total cost is the sum of…
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Number of business entity FTEs per FTEs that perform the process group "manage employee on-boarding, development, and training"
This measure calculates the number of business entity FTEs (Full Time Equivalents) per FTEs that perform the process group "manage employee on-boarding, development, and…
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Total cost to perform the process "manage employee performance" per business entity FTE
This measure calculates business entity's total cost to perform the process "manage employee performance" per business entity FTE (Full Time Equivalent). Total cost is the…
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Measure Spotlights|
Total cost to perform the process "manage employee performance" as a percentage of total cost to perform the process group "manage employee on-boarding, development, and training"
This measure calculates percentage of total cost to perform the process group "manage employee on-boarding, development, and training" allocated to the process "manage…
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Measure Spotlights|
Total cost to perform the process "manage employee development" as a percentage of total cost to perform the process group "manage employee on-boarding, development, and training"
This measure calculates percentage of total cost to perform the process group "manage employee on-boarding, development, and training" allocated to the process "manage…
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Measure Spotlights|
Total cost to perform the process "develop and train employees" as a percentage of total cost to perform the process group "manage employee on-boarding, development, and training"
This measure calculates percentage of total cost to perform the process group "manage employee on-boarding, development, and training" allocated to the process "develop and…
