
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of FTEs that perform the process group "recruit, source, and select employees" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "recruit, source, and select employees."…
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Measure Spotlights|
Number of FTEs that perform the process group "redeploy and retire employees" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "redeploy and retire employees," which…
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Measure Spotlights|
Number of FTEs that perform the process group "reward and retain employees" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "reward and retain employees," which…
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Measure Spotlights|
Number of FTEs that perform the HR function per $1 billion revenue
This measure calculates the number of full-time equivalent (FTE) employees per $1 billion revenue that perform the human resources (HR) function, which consists of developing…
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Measure Spotlights|
Outsourced cost to perform the HR function as a percentage of total HR function cost
This measure calculates the percentage of the total cost to perform the HR function that comes from outsourced cost. Outsourced cost refers to the total cost of outsourcing a…
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Measure Spotlights|
Personnel cost to perform the HR function as a percentage of total HR function cost
This measure calculates the percentage of the total cost of the human resources (HR) function that comes from personnel cost. The HR function consists of developing and…
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Measure Spotlights|
Systems cost to perform the HR function as a percentage of total HR function cost
This measure calculates the percentage of the total cost of the human resources (HR) function that comes from systems cost. The HR function consists of developing and…
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Measure Spotlights|
Number of learning days per employee
This measure calculates the average number of days per employee that were dedicated to learning. It is calculated by dividing the total number of days utilized for learning a…
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Measure Spotlights|
Cycle time in calendar days to fulfill an ad hoc information request
This measure calculates the time span in days for the HR function to fulfill an ad hoc information request. An ad hoc information request is a last-minute or unexpected…
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Measure Spotlights|
Number of business entity employees per FTE that performs the process group "redeploy and retire employees"
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the process group "redeploy and retire employees," which…
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Measure Spotlights|
Number of business entity employees per FTE that performs the process group "reward and retain employees"
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the process group "reward and retain employees," which…
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Measure Spotlights|
Number of business entity employees per FTE that performs the process group "recruit, source, and select employees"
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee (including those in support locations, such as shared centers) that…
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Measure Spotlights|
Cycle time in days from approval of job requisition to acceptance of job offer
This measure calculates the number of days elapsed between the moment a recruiter is notified that an organization needs to fill a specific vacancy and when a candidate…
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Measure Spotlights|
Involuntary terminations as a percentage of total business entity employees
This measure calculates the percentage of total business entity employees that were terminated due to permanent layoff, redundancy, termination for cause, etc. It is part of…
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Measure Spotlights|
Voluntary terminations as a percentage of total business entity employees
This measure calculates the percentage of total business entity employees that left an organization of their own accord due to any situation. It is part of a set of Process…