Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Selling, general, and administrative (SGA) costs per business entity employee
This measure calculates selling, general, and administrative (SG&A) costs per business entity employee. Selling, General, and Administrative (SG&A) Costs refers to the…
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Number of learning days per employee
This measure calculates the average number of days per employee that were dedicated to learning. It is calculated by dividing the total number of days utilized for learning a…
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Percentage of training programs developed externally
This measure calculates the percentage of training programs developed externally. As part of a set of Supplemental Information measures, it helps companies evaluate…
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Measure Spotlights|
Percentage of training programs developed internally
This measure calculates the percentage of training programs developed internally. As part of a set of Supplemental Information measures, it helps companies evaluate…
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Measure Spotlights|
Percentage of training programs developed through other channels
This measure calculates the percentage of training programs developed through channels other than internal, external, or partnerships with external specialists. As part of a…
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Measure Spotlights|
Percentage of training programs developed through partnerships with external specialists
This measure calculates the percentage of training programs developed through partnerships with external specialists. As part of a set of Supplemental Information measures,…
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Percent of monitoring and taking action in HR performed by automation
This measure calculates the percentage of monitoring and taking action in HR function performed by automation. Examples of automation for this purpose include ERP scripting,…
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Percent of acting on scheduled events across a workflow in HR performed by automation
This measure calculates the percent of acting on scheduled events across a workflow in HR function performed by automation. Examples of automation for this purpose include…
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Measure Spotlights|
Percent of performing complex analytics and making recommendations in HR performed by automation
This measure calculates the percent of performing complex analytics and making recommendations in HR function performed by automation Examples of automation for this purpose…
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Number of HR chatbots today per $1 billion revenue
This measure calculates the total number of HR chatbots (not bots as a whole) in HR organization today per $1 billion revenue A bot is a software application that operates…
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Number of HR chatbots today per business entity FTE
This measure calculates the total number of HR chatbots (not bots as a whole) in HR organization today per business entity FTE A bot is a software application that operates…
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Measure Spotlights|
Percentage change achieved in HR employee performance ratings due to HR function automation
This measure calculates an estimated change in percentage in HR employee performance ratings due to automation. Examples of automation for this purpose include ERP scripting,…
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Measure Spotlights|
Percentage change achieved in HR function personnel voluntary turnover due to HR function automation
This measure calculates an estimated change in percentage in HR function personnel voluntary turnover due to automation. Examples of automation for this purpose include ERP…
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Measure Spotlights|
Percentage change achieved in HR function headcount due to HR function automation
This measure calculates an estimated change in percentage in HR function headcount due to automation. Examples of automation for this purpose include ERP scripting, macros,…
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Measure Spotlights|
Percentage change achieved in cycle time for the formal performance review process from start to finish due to HR function automation
This measure calculates an estimated change in percentage in reduction in cycle time for the formal performance review process from start to finish due to automation…
