Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Selling, general, and administrative (SGA) costs per business entity employee
This measure calculates selling, general, and administrative (SG&A) costs per business entity employee. Selling, General, and Administrative (SG&A) Costs refers to the…
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Percentage of total enterprise costs that are generated by sales, general, and administrative (SG&A) business support functions
This measure calculates the percentage of total enterprise costs that is generated by sales, general, and administrative (SG&A) business support functions (HR, finance, IT,…
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Average time in days to close an identified skill or capability gap through training for an employee
This measure calculates total average time in days per employee to close an identified skill or capability gap through training. This Cycle Time measure is intended to help…
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Measure Spotlights|
Percentage of total vacancies filled by internal candidates
This measure calculates percentage of total vacancies filled by internal candidates at business entity. This Supplemental Information measure is intended to help companies…
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Cycle time in days from identifying the need to hire a new employee until new hire begins in the agreed position
This measure calculates the number of days elapsed between the moment a company identifies the need to hire a new employee and when that employee starts working in the agreed…
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Percentage of new hire retention after 12 months
This measure calculates the percentage of new hires (middle management/specialists, operational workers/office staff, and senior management/executives) that are still…
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Total cost to perform the HR function as a percentage of selling, general, and administrative (SGA) costs
This measure calculates total cost to perform the HR function as a percentage of selling, general, and administrative (SG&A) costs. Selling, General, and Administrative (SG&A…
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Estimated percentage of time HR employees currently spend on repetitive/redundant tasks
This measure calculates the percentage of time HR employees currently spend on repetitive/redundant tasks. This Staff Productivity measure is intended to help companies…
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Number of HR function FTEs as a percentage of business entity FTEs
This measure calculates the percentage of business entity full-time equivalent employees (FTEs) that perform HR function processes. The Function "develop and manage human…
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Number of business entity employees per HR function FTE
This measure calculates the number of business entity employees (temporary, part-time, and full-time headcount) per human resources (HR) function full-time equivalent (FTE)…
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Cycle time in calendar days to fulfill an ad hoc information request
This measure calculates the time span in days for the HR function to fulfill an ad hoc information request. An ad hoc information request is a last-minute or unexpected…
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Learning budget per business entity employee
This measure calculates the budget allocated to learning for the 12-month period per business entity employee. This measure is part of a set of Cost Effectiveness measures…
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Number of FTEs that perform the HR function per $1 billion revenue
This measure calculates the number of full-time equivalent (FTE) employees per $1 billion revenue that perform the human resources (HR) function, which consists of developing…
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Voluntary terminations as a percentage of total business entity employees
This measure calculates the percentage of total business entity employees that left an organization of their own accord due to any situation. It is part of a set of Process…
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Measure Spotlights|
Total cost to perform the HR function per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the human resources (HR) function, which consists of developing and managing HR strategies, plans and…