Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Cost of goods sold as a percentage of revenue
This measure calculates the total annual cost of goods sold (COGS) as a percentage of revenue. COGS represents the cost of purchasing raw materials and manufacturing finished…
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Measure Spotlights|
Supply chain management costs as a percentage of revenue
This measure calculates total annual supply chain management cost as a percentage of revenue. Total supply chain management cost is the sum of the costs associated with the…
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Measure Spotlights|
Number of FTEs that perform the process "define logistics strategy" as a percentage of process group "manage logistics and warehousing" FTEs
This measure calculates number of full time equivalents (FTEs) that perform the process "define logistics strategy" as a percentage of process group "manage logistics and…
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Measure Spotlights|
Number of FTEs that perform the process "operate warehousing" as a percentage of process group "manage logistics and warehousing" FTEs
This measure calculates number of full time equivalents (FTEs) that perform the process "operate warehousing" as a percentage of process group "manage logistics and…
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Number of FTEs that perform the process "plan and manage inbound material flow" as a percentage of process group "manage logistics and warehousing" FTEs
This measure calculates number of full time equivalents (FTEs) that perform the process "plan and manage inbound material flow" as a percentage of process group "manage…
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Percentage of manufacturing workforce that has completed Six Sigma training
This measure identifies the percentage of manufacturing workforce that has completed Six Sigma training. Six Sigma refers to a set of practices designed to improve…
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Measure Spotlights|
Conversion costs as a percentage of cost of goods sold
This measure calculates the percentage of cost of goods sold (COGS) that comes from conversion costs. Conversion costs equate to the sum of labor and overhead costs. Overhead…
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Measure Spotlights|
Total cost to perform the process group "manage logistics and warehousing" as a percentage of revenue
This measure calculates total cost as a percentage of revenue to perform the process group "manage logistics and warehousing". Total cost is the sum of personnel …
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Measure Spotlights|
Number of FTEs that perform the process "operate outbound transportation" as a percentage of process group "manage logistics and warehousing" FTEs
This measure calculates number of full time equivalents (FTEs) that perform the process "operate outbound transportation" as a percentage of process group "manage logistics…
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Measure Spotlights|
Average monthly product family forecast error (mean absolute percentage error, MAPE)
This measure helps project the accuracy of the average monthly product family forecast error using Mean Absolute Percentage Error (MAPE), which looks at 12 monthly sales…
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Measure Spotlights|
Customer order cycle time in days
This measure calculates the average cycle time in days (including weekends) between order placement by the customer and order delivery to the customer for primary products…
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This measure calculates the maximum number of hours it takes to engineer, select and negotiate with suppliers and order materials for customized configuration of non-standard…
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Measure Spotlights|
Freight cost to perform the process "operate outbound transportation" per $1,000 revenue
This measure calculates the freight cost per $1,000 revenue to prepare goods for delivery from a warehouse to a receiving location, which comprises activities like the…
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Measure Spotlights|
Number of FTEs that perform the process "define logistics strategy" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue who are employed to translate customer service requirements into capacity…
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Measure Spotlights|
Number of FTEs that perform the process "operate outbound transportation" per $1 billion revenue
This measure calculates the number of full-time equivalents employees (FTEs) per $1 billion revenue who prepare the goods for delivery from a warehouse to a receiving…
