Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Cycle time in days for the formal performance review process from start to finish for middle management/specialists
This measure calculates the number of calendar days (including weekends) required to complete the formal performance review process from start to finish for middle management…
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Measure Spotlights|
Cycle time in days for the formal performance review process from start to finish for Operational workers/office staff
This measure calculates the number of calendar days (including weekends) required to complete the formal performance review process from start to finish for operational…
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Measure Spotlights|
Cycle time in days for the formal performance review process from start to finish for senior management/executives
This measure calculates the number of calendar days (including weekends) required to complete the formal performance review process from start to finish for senior management…
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Measure Spotlights|
Total cost to perform the process "manage employee performance" per business entity FTE
This measure calculates business entity's total cost to perform the process "manage employee performance" per business entity FTE (Full Time Equivalent). Total cost is the…
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Measure Spotlights|
Total cost to perform the process "manage employee performance" as a percentage of total cost to perform the process group "manage employee on-boarding, development, and training"
This measure calculates percentage of total cost to perform the process group "manage employee on-boarding, development, and training" allocated to the process "manage…
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Measure Spotlights|
Total cost to perform the process "manage employee performance" per business entity employee
This measure calculates total annual cost per business entity employee to perform the process "manage employee performance". Total cost is the sum of personnel (compensation…
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Measure Spotlights|
Total cost to perform the process "manage employee performance" per $1,000 revenue
This measure calculates total cost per $1,000 business entity revenue to perform the process "manage employee performance". Total cost is the sum of personnel (compensation…
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Measure Spotlights|
Value of enterprise's risk exposure in the past year per business entity FTE
This measure calculates the total value of the enterprise's risk exposure in the past year per business entity FTE. This Supplemental Information measure is intended to…
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Measure Spotlights|
Total annual cost for the process group "manage enterprise risk" as a percentage of revenue
This measure calculates the percentage of the total cost as a percentage of business entity of revenue to perform the process group "manage enterprise risk". Total cost is…
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Measure Spotlights|
Total annual cost for the process group "manage enterprise risk" per business entity FTE
This measure calculates the total annual cost of the process group "manage enterprise risk" per business entity FTE. Total cost is the sum of personnel (compensation…
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Measure Spotlights|
Anticipated percentage change in total annual cost for the process group "manage enterprise risk" next year
This measure calculates the anticipated percentage change in total annual costs for the process group "manage enterprise risk" next year. The process group "manage…
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Measure Spotlights|
Overhead and other cost to perform the process "manage employee relations" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the process "manage employee relations" that comes from overhead and other costs. Core components of this…
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Measure Spotlights|
Outsourced cost to perform the process "manage employee relations" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the process "manage employee relations" that comes from outsourced cost. Core components of this process…
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Measure Spotlights|
Personnel cost to perform the process "manage employee relations" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process "manage employee relations," which comprises the policies and practices concerned with the…
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Measure Spotlights|
Personnel cost to perform the process "manage employee relations" per business entity employee
This measure calculates personnel cost per business entity employee to perform the process "manage employee relations," which comprises the policies and practices concerned…
