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Ask UsThis measure calculates the total revenue earned per sales order placed. A sales order is any request to deliver goods or services to a customer. A sales order may be in any…
This measure calculates the percentage of sales orders that are received through new channels. New channels include digital or electronic channels, such as internet,…
A first contact resolution rate measures the percentage of questions/concerns resolved in a customer's first attempt without a need for further assistance needed. This…
This measure calculates the number of full-time equivalent employees (FTEs) tending to the entire process "manage sales orders" per $1 billion revenue. The "manage sales…
This measure calculates the number of sales order line items per full-time equivalent employee (FTE) performing the process "manage sales orders." A sales order line item is…
This measure calculates the percentage of order inquiry contacts received through new (e.g., digital/electric) channels. It is part of a set of Process Efficiency measures…
This measure calculates the percentage of sales orders that don't require any manual intervention to create, modify, or fulfill. It is part of a set of Process Efficiency…
This measure calculates the percentage of sales orders that are received through non-digital channels, such as face-to-face, phone, fax, or mail. It is part of a set of…
This measure calculates the approximate percentage of sales orders that are created through touchless processing. A sales order is any request to deliver goods or services to…
This measure calculates the average number of hours to create a sales order in respondent's system. A sales order is any request to deliver goods or services to a customer. A…
This measure calculates the percentage of annual sales orders that are processed first time error free. A sales order is any request to deliver goods or services to a…
This measure calculates the amount of outsourced cost per $1,000 revenue for the process "manage sales orders." The outsourced cost refers to the total cost of outsourcing a…
This measure calculates the cost of items not already covered in the other system categories to perform the "manage sales orders" process per $1,000 revenue. These costs…
This measure calculates the percentage of the total cost to perform the process "manage sales order" that comes from other cost (other than personnel, equipment, material,…
This measure calculates personnel cost as a percentage of the total cost to perform the process "manage sales orders". Personnel cost refers to employee personnel…
