Resource Library

Budget for sales as a percentage of revenue

This measure calculates the total annual budget for sales as a percentage of revenue. The budget for sales is the amount an organization predicts it will expend to operate…

Average cost per sales order for orders received through new channels

This measure calculates the average cost of sales orders received through new channels (digital/electronic), which include internet, EDI, and mobile platforms. It is part of…

Cycle time in hours from the time a sales order is received until the time manufacturing/logistics is notified

This measure calculates the number of hours elapsed between receipt of a sales order and notification of manufacturing/logistics. It is part of a set of Cycle Time measures…

Days sales outstanding

This measure calculates the average number of days sales outstanding in accounts receivable for a business entity. Days sales outstanding is the length of time from when a…

Number of business entity employees per FTE that performs the process group "manage employee information"

This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the process group "manage employee information," which…

Number of business entity employees per FTE that performs the process group "redeploy and retire employees"

This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the process group "redeploy and retire employees," which…

Number of business entity employees per FTE that performs the process group "reward and retain employees"

This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the process group "reward and retain employees," which…

Number of business entity employees per FTE that performs the process group "recruit, source, and select employees"

This measure calculates the number of business entity employees per full-time equivalent (FTE) employee (including those in support locations, such as shared centers) that…

Market share

This measure calculates the percentage of total value (not volume) sold in the product/service categories being benchmarked. It is computed by dividing annual sales revenue…

Number of business entity employees per FTE that performs the process group "develop and manage human resources (HR) planning, policies, and strategies"

This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the process group "develop and manage human resources …

Number of business entity employees per FTE in HR administration

This measure calculates the number of business entity employees (temporary, part-time, and full-time headcount) per full-time equivalent (FTE) employee in HR administration…

Number of business entity employees per FTE in learning administration

This measure calculates the number of business entity employees per full-time equivalent (FTE) employee in learning administration, which handles scheduling courses,…

Number of FTEs that perform the process group "redeploy and retire employees" per $1 billion revenue

This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "redeploy and retire employees," which…

Number of FTEs that perform the process group "reward and retain employees" per $1 billion revenue

This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "reward and retain employees," which…

Number of FTEs that perform the process group "develop and manage human resources (HR) planning, policies, and strategies" per $1 billion revenue

This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "develop and manage human resources (HR)…