Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Cost of goods sold as a percentage of revenue
This measure calculates the total annual cost of goods sold (COGS) as a percentage of revenue. COGS represents the cost of purchasing raw materials and manufacturing finished…
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Return on assets
This measure calculates the return on assets as a percentage by dividing total net income by total assets in the same period. It is part of a set of Process Efficiency…
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Percentage of positions for data science, digital skills and other specialty IT skills filled by internal reskilling versus external recruitment for the past 3 years
This measure calculates the percentage of positions for data science, digital skills and other specialty IT skills at the business entity filled by internal reskilling versus…
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Total cost to perform the process group "manage employee on-boarding, development, and training" per $1,000 revenue
This measure calculates the total cost to perform the process group "manage employee on-boarding, development, and training" per $1,000 revenue. The total cost is the sum of…
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Number of business entity FTEs per FTEs that perform the process group "manage employee on-boarding, development, and training"
This measure calculates the number of business entity FTEs (Full Time Equivalents) per FTEs that perform the process group "manage employee on-boarding, development, and…
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Total cost to perform the process "manage employee performance" per business entity FTE
This measure calculates business entity's total cost to perform the process "manage employee performance" per business entity FTE (Full Time Equivalent). Total cost is the…
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Average time in days to close an identified skill or capability gap through training for an employee
This measure calculates total average time in calendar days per employee to close an identified skill or capability gap through training. This Cycle Time measure is intended…
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Measure Spotlights|
Total cost to perform the process "manage employee performance" as a percentage of total cost to perform the process group "manage employee on-boarding, development, and training"
This measure calculates percentage of total cost to perform the process group "manage employee on-boarding, development, and training" allocated to the process "manage…
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Measure Spotlights|
Total cost to perform the process "manage employee development" as a percentage of total cost to perform the process group "manage employee on-boarding, development, and training"
This measure calculates percentage of total cost to perform the process group "manage employee on-boarding, development, and training" allocated to the process "manage…
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Measure Spotlights|
Total cost to perform the process "develop and train employees" as a percentage of total cost to perform the process group "manage employee on-boarding, development, and training"
This measure calculates percentage of total cost to perform the process group "manage employee on-boarding, development, and training" allocated to the process "develop and…
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Measure Spotlights|
Total cost to perform the process "develop and train employees" per process FTE
This measure calculates total cost to perform the process "develop and train employees" per process full time equivalent (FTE). Total cost is the sum of personnel …
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Measure Spotlights|
Personnel cost to perform the process "develop and train employees" per process FTE
This measure calculates the personnel cost to perform the process "develop and train employees" per process full-time equivalent employee (FTE). Personnel cost refers to…
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Measure Spotlights|
Total cost to perform the process "manage employee development" per business entity FTE
This measure calculates business entity's total annual cost to perform the process "manage employee development" per business entity FTE (Full Time Equivalent). Total cost is…
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Measure Spotlights|
Total cost to perform the process "develop and train employees" per business entity FTE
This measure calculates business entity's total annual cost to perform the process "develop and train employees" per business entity FTE (Full Time Equivalent). Total cost is…
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Measure Spotlights|
Percentage of business entity FTEs who perform the process group "manage employee on-boarding, development, and training"
This measure calculates the total number of full-time equivalents (FTEs) employed to perform the process group "manage employee on-boarding, development, and training" as a…
