Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
Measure Spotlights|
Percentage of discounts available that are taken
This measure calculates the percentage of available discounts that are taken. A discount is a reduction in the amount of an invoice/bill to be paid if the entire amount is…
-
Measure Spotlights|
Total cost to perform the process "process accounts payable (AP)" per process FTE
This measure calculates the total cost per process full-time equivalent (FTE) employee to perform the "process accounts payable (AP)" process, which consists of processing…
-
Measure Spotlights|
Percentage of business entity IT FTEs who perform the process group "deploy information technology solutions"
This measure calculates the percentage of IT full-time equivalent employees (FTEs) who are dedicated to the "deploy information technology solutions" process group, which…
-
Measure Spotlights|
Percentage of business entity IT FTEs who perform the process group "deliver and support information technology services"
The measure calculates the percentage of business entity IT full-time equivalent employees (FTEs) who perform the process group "deliver and support information technology…
-
Measure Spotlights|
Overhead and other costs to perform the process "process accounts payable (AP)" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the "process accounts payable (AP)" that comes from overhead and other costs. The purpose of this process…
-
Measure Spotlights|
Personnel cost to perform the process "process expense reimbursements" per $100,000 of T&E expenditures
This measure calculates personnel cost per $100,000 of travel and entertainment (T&E) expenditures to process reimbursements to employees for the expenses incurred during the…
-
Measure Spotlights|
Systems cost to perform the process "process expense reimbursements" per $100,000 of T&E expenditures
This measure calculates systems cost per $100,000 of travel and entertainment (T&E) expenditures to process reimbursements to employees for the expenses incurred during the…
-
Measure Spotlights|
Personnel cost to perform the process "process expense reimbursements" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the "process expense reimbursements" process that comes from personnel cost. The purpose of this process…
-
Measure Spotlights|
Systems cost to perform the process "Process expense reimbursements" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the "process expense reimbursements" that comes from systems cost. The purpose of this process is to…
-
Measure Spotlights|
Overhead and other cost to perform the process "process expense reimbursements" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the "process expense reimbursements" that comes from overhead and other costs. The purpose of this process…
-
Measure Spotlights|
Outsourced cost to perform the process "process expense reimbursements" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the "process expense reimbursements" process that comes from outsourced cost. The purpose of this process…
-
Measure Spotlights|
Outsourced cost to perform the process "process accounts payable (AP)" as a percentage of the total cost of the process
This measure calculates the percentage of the total cost to perform the process "process accounts payable (AP)" that comes from outsourced cost. The purpose of this process…
-
Measure Spotlights|
Personnel cost to perform the function "manage information technology" per $1,000 revenue
This measure calculates internal and external personnel cost per $1,000 revenue to perform the function “manage information technology”. While inclusion or exclusion of IT…
-
Measure Spotlights|
Ratio of purchases to revenue
This measure calculates the ratio of annual value of all materials and services purchased to revenue. It is part of a set of Supplemental Information measures that help…
-
Measure Spotlights|
Number of finance function FTEs as a percentage of business entity FTEs
This measure calculates the percentage of business entity full-time equivalent employees (FTEs) that are finance function FTEs. The finance function includes activities such…