Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost to perform the process "process expense reimbursements" as a percentage of revenue
This measure calculates the total cost as a percentage of revenue to process reimbursements to employees for the expenses incurred during the course of business. Activities…
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Measure Spotlights|
Total cost to perform the process "process expense reimbursements" per process FTE
This measure calculates the total cost per process full-time equivalent (FTE) employee to process reimbursements to employees for the expenses incurred during the course of…
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Measure Spotlights|
Total cost to perform the process "process expense reimbursements" per $1 billion revenue
This measure calculates the total cost per $1 billion revenue to process reimbursements to employees for the expenses incurred during the course of business. Activities…
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Measure Spotlights|
Total cost to perform the process "Process expense reimbursements" per $1,000 of T&E expenditures
This measure calculates the total cost per $1,000 of travel and entertainment (T&E) expenditures to process reimbursements to employees for the expenses incurred during the…
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Measure Spotlights|
Total cost to perform the process "process expense reimbursements" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to process reimbursements to employees for the expenses incurred during the course of business. Activities include…
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Measure Spotlights|
Total cost to perform the process "process expense reimbursements" per T&E disbursement
This measure calculates the total cost per travel and entertainment (T&E) disbursement to process reimbursements to employees for the expenses incurred during the course of…
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Measure Spotlights|
Total IT cost, including depreciation/amortization, per $1,000 revenue
This measure calculates total IT cost, including depreciation/amortization, per $1,000 business entity revenue. IT expenses include internal/external personnel cost; hardware…
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Measure Spotlights|
Value of materials and services per $1,000 revenue
This measure calculates the value of materials and series per $1,000 revenue. It is part of a set of Supplemental Information measures that help companies evaluate additional…
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Measure Spotlights|
Value of purchases (in millions) per FTE that performs the process "process accounts payable (AP)"
This measure calculates the value of purchases (in millions) per full-time equivalent (FTE) employee that performs the "process accounts payable (AP)" process, which consists…
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Measure Spotlights|
Number of FTEs that perform the process "process accounts payable (AP)" per $1 billion purchases
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion purchases that process payments of operating expenses and other supplier charges…
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Measure Spotlights|
Total IT cost, including depreciation/amortization, per IT function FTE
This measure calculates total IT cost, including depreciation/amortization, per IT function full-time equivalent employee (FTE). IT expenses include internal/external…
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Measure Spotlights|
Percentage of business entity IT FTEs who perform the process group "manage the business of information technology"
This measure calculates the percentage of business entity IT full-time equivalent (FTE) employees who perform the process group "manage the business of information technology…
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Measure Spotlights|
Percentage of business entity IT FTEs who perform the process group "develop and manage IT customer relationships"
This measure calculates the percentage of IT full-time equivalent employees (FTEs) who perform the process group "develop and manage IT customer relationships," which manages…
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Measure Spotlights|
Percentage of business entity IT FTEs who perform the process group "manage enterprise information"
This measure calculates the percentage of IT full-time equivalent employees (FTEs) who perform the process group "manage enterprise information," which consists of…
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Measure Spotlights|
Percentage of business entity IT FTEs who perform the process group "develop and maintain information technology solutions"
This measure calculates the percentage of IT full-time equivalent employees (FTEs) who produce, develop and test new, enhanced, and improved solutions; enable services that…