Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of FTEs that perform IT operations per $1 billion revenue
This measure calculates total full time equivalents (FTEs) who perform the process groups "deploy information technology solutions" and "deliver and support information…
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Measure Spotlights|
Number of FTEs that perform IT planning and management per $1 billion revenue
This measure calculates average number of full time equivalents (FTEs) who perform the process groups "manage the business of information technology", "Develop and manage IT…
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Measure Spotlights|
Number of FTEs that perform the process group "process accounts payable and expense reimbursements" per $1 billion revenue
This measure calculates the number of full-time equivalents employees (FTEs) per $1 billion revenue that process payments of operating expenses and other supplier charges,…
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Measure Spotlights|
Systems cost to perform the process "process accounts payable (AP)" per invoice processed
This measure calculates systems cost per invoice processed to perform the "process accounts payable (AP)" process, which consists of processing payments of operating expenses…
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Measure Spotlights|
Overhead cost to perform the process "process accounts payable (AP)" per invoice processed
This measure calculates overhead cost per invoice processed to perform the "process accounts payable (AP)" process, which consists of processing payments of operating…
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Measure Spotlights|
Outsourced cost to perform the process "process accounts payable (AP)" per invoice processed
This measure calculates outsourced cost per invoice processed to perform the "process accounts payable (AP)" process, which consists of processing payments of operating…
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Measure Spotlights|
Other cost to perform the process "process accounts payable (AP)" per invoice processed
This measure calculates other cost per invoice processed to perform the process group "process accounts payable (AP)," which consists of processing payments of operating…
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Measure Spotlights|
Personnel cost to perform the process "process expense reimbursements" per T&E disbursement
This measure calculates personnel cost per travel and entertainment (T&E) disbursement to process reimbursements to employees for the expenses incurred during the course of…
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Measure Spotlights|
Systems cost to perform the process "process expense reimbursements" per T&E disbursement
This measure calculates systems cost per travel and entertainment (T&E) disbursement to process reimbursements to employees for the expenses incurred during the course of…
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Measure Spotlights|
Overhead cost to perform the process "process expense reimbursements" per T&E disbursement
This measure calculates overhead cost per travel and entertainment (T&E) disbursement to process reimbursements to employees for the expenses incurred during the course of…
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Measure Spotlights|
Outsourced cost to perform the process "process expense reimbursements" per T&E disbursement
This measure calculates outsourced cost per travel and entertainment (T&E) disbursement to process reimbursements to employees for the expenses incurred during the course of…
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Measure Spotlights|
Other cost to perform the process "process expense reimbursements" per T&E disbursement
This measure calculates other cost per travel and entertainment (T&E) disbursement to process reimbursements to employees for the expenses incurred during the course of…
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Measure Spotlights|
Overhead and other cost to perform the process "process accounts payable (AP)" per invoice processed
This measure calculates overhead and other costs per invoice processed to perform the "process accounts payable (AP)" process, which consists of processing payments of…
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Measure Spotlights|
Overhead and other cost to perform the process "process expense reimbursements" per T&E disbursement
This measure calculates overhead and other costs per travel and entertainment (T&E) disbursement to process reimbursements to employees for the expenses incurred during the…
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Measure Spotlights|
Number of business entity employees per finance function FTE
This measure calculates the number of business entity employees (temporary, part-time, and full-time headcount) per finance function full-time equivalent (FTE). It is part of…