Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of total IT cost, excluding depreciation/amortization, allocated to IT operations
This measure calculates percentage of total IT cost, excluding depreciation/amortization, allocated to the process groups "deploy information technology solutions" and …
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Measure Spotlights|
Percentage of total IT cost, excluding depreciation/amortization, allocated to IT planning and management
This measure calculates percentage of total IT cost, excluding depreciation/amortization, allocated to the process groups "manage the business of information technology", …
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Measure Spotlights|
Percentage of total IT cost, excluding depreciation/amortization, allocated to process group "deliver and support information technology services"
This measure calculates the percentage of total IT cost, excluding depreciation/amortization, allocated to the process group "deliver and support information technology…
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Measure Spotlights|
Percentage of total IT cost, excluding depreciation/amortization, allocated to process group "deploy information technology solutions"
The measure calculates the percentage of the total IT cost, excluding depreciation/amortization, allocated to the process group "deploy information technology solutions,"…
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Measure Spotlights|
Percentage of total IT cost, excluding depreciation/amortization, allocated to process group "develop and implement security, privacy, and data protection controls"
This measure calculates percentage of total IT cost, excluding depreciation/amortization, allocated to the process group "develop and implement security, privacy, and data…
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Measure Spotlights|
Number of payables invoices processed per $1 million revenue
This measure calculates number of payables invoices processed per $1 million revenue. An invoice is a bill prepared by a seller of goods or services and submitted to the…
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Measure Spotlights|
Percentage of total annual IT operating costs, excluding depreciation/amortization, allocated to outsourced costs
This measure calculates the percentage of IT operating costs, excluding depreciation/amortization, allocated to outsourced costs, which refers to the total cost of…
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Measure Spotlights|
Personnel cost to perform the process group "process accounts payable and expense reimbursements" per process group FTE
This measure calculates personnel cost per process group full-time equivalent (FTE) employee to perform the "process accounts payable and expense reimbursements" process…
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Measure Spotlights|
Total cost to perform the process "process accounts payable (AP)" as a percentage of revenue
This measure calculates the total cost as a percentage of revenue to perform the "process accounts payable (AP)" process, which consists of processing payments of operating…
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Measure Spotlights|
Total cost to perform the process group "process accounts payable and expense reimbursements" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the "process accounts payable and expense reimbursements" process group, which consists of processing…
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Measure Spotlights|
Average IT budget variance for application development and maintenance projects
This measure computes the average IT budget variance for application development and maintenance projects. It is calculated as the difference in budget required to complete…
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Measure Spotlights|
Average schedule variance for application development and maintenance projects
This measure calculates the average schedule variance for application development and maintenance projects. It can be computed as the difference in days required to complete…
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Measure Spotlights|
Percentage of respondents claiming to be satisfied with the IT helpdesk
This measure calculates the percentage of respondents that claim to be satisfied with the IT helpdesk in the most recent IT helpdesk satisfaction survey. It is part of a set…
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Measure Spotlights|
Number of IT FTEs that perform the process group "develop and implement security, privacy, and data protection controls" per $1 billion revenue
This measure calculates the number of IT full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "develop and implement security, privacy,…
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Measure Spotlights|
Percentage of business entity IT FTEs who perform the process group "develop and implement security, privacy, and data protection controls"
This measure calculates the percentage of full-time equivalent employees (FTEs) who perform the process group "develop and implement security, privacy, and data protection…