Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of monthly routine "manage employee information" inquiries per business entity employee
This measure calculates the number of monthly routine inquiries (i.e. those received on a regular basis that require a standard response) received per business entity…
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Measure Spotlights|
Number of monthly routine "recruit, source, and select employees" inquiries per business entity employee
This measure determines the number of monthly routine inquiries (i.e. those received on a regular basis requiring a standard response) received per business entity employee…
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Measure Spotlights|
Number of monthly non-routine "manage employee information" inquiries per business entity employee
This measure calculates the number of monthly non-routine inquiries (i.e. those that require complex responses and subject-matter expert escalation) received per business…
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Measure Spotlights|
Number of monthly non-routine "recruit, source, and select employees" inquiries per business entity employee
This measure determines the number of monthly non-routine inquiries (i.e. those that require complex responses and subject-matter expert escalation) received per business…
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Measure Spotlights|
Percentage of "manage employee information" inquiries received that are non-routine
This measure calculates the percentage of inquiries received for the process "manage employee information"—which consists of management reporting, employee information…
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Measure Spotlights|
Percentage of "manage employee information" inquiries received that are routine
This measure calculates the percentage of inquiries received for the process "manage employee information"—which consists of management reporting, employee information…
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Measure Spotlights|
Percentage of "recruit, source, and select employees" inquiries received that are non-routine
This measure calculates the percentage of inquiries received for the process "recruit, source and select employees"—which consists of new hire requisition, recruiting,…
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Measure Spotlights|
Percentage of "recruit, source, and select employees" inquiries received that are routine
This measure calculates the percentage of inquiries received for the process "recruit, source and select employees"—which consists of new hire requisition, recruiting,…
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Measure Spotlights|
Percentage of funding for KM applications, platforms, or technologies from another source or group
This measure calculates the percentage of funding for knowledge management (KM) applications, platforms, or technologies that comes from another source or group. KM is the…
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Measure Spotlights|
Percentage of business entity employees with 25 years or more of tenure
This measure calculates the percentage of business entity employees with 25 years or more of tenure. It is part of a set of Supplemental Information measures that help…
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Measure Spotlights|
Percentage of business entity employees who are 60 years old or greater
This measure calculates the percentage of business entity employees who are 60 years old or greater. It is part of a set of Supplemental Information measures that help…
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Measure Spotlights|
Percentage of business entity employees who are at least 25 but less than 30 years old
This measure calculates the percentage of business entity employees who are at least 25 but less than 30 years old. It is part of a set of Supplemental Information measures…
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Measure Spotlights|
Percentage of business entity employees who are at least 30 but less than 35 years old
This measure calculates the percentage of business entity employees who are at least 30 but less than 35 years old. It is part of a set of Supplemental Information measures…
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Measure Spotlights|
Percentage of business entity employees who are at least 35 but less than 40 years old
This measure calculates the percentage of business entity employees who are at least 35 but less than 40 years old. It is part of a set of Supplemental Information measures…
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Measure Spotlights|
Percentage of business entity employees who are at least 40 but less than 45 years old
This measure calculates the percentage of business entity employees who are at least 40 but less than 45 years old. It is part of a set of Supplemental Information measures…