
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Middle management/specialists new hires as a percentage of total new hires
This measure determines the percentage of total new hires that are middle management/specialists (i.e. managers with budgetary and/or supervisory responsibility who report to…
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Measure Spotlights|
Operational workers/office staff new hires as a percentage of total new hires
This measure determines the percentage of total new hires that are middle operational workers/office staff (i.e. those who do not have any management responsibility). It is…
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Measure Spotlights|
Senior management/executives new hires as a percentage of total new hires
This measure calculates the percentage of total new hires that fill senior management/executive positions (i.e. the highest-ranking officers and managers below executives)…
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Measure Spotlights|
Number of new hires per FTE that performs the process group "recruit, source, and select employees"
This measure calculates the number of new hires per full-time equivalent (FTE) employee (including those in support locations, such as shared centers) that performs the…
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Number of monthly routine "reward and retain employees" inquiries per business entity employee
This measure calculates the number of monthly routine inquiries (i.e. those received on a regular basis that require a standard response) received per business entity…
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Voluntary terminations as a percentage of total business entity employees
This measure calculates the percentage of total business entity employees that left an organization of their own accord due to any situation. It is part of a set of Process…
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Measure Spotlights|
Operational workers/office staff as a percentage of total business entity employees
This measure calculates the percentage of total business entity employees that are operational workers/office staff (i.e. workers who do not have any management…
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Outsourced cost to perform the process group "reward and retain employees" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "reward and retain employees" that comes from outsourced cost. Activities in this…
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Percentage of "reward and retain employees" inquiries received that are routine
This measure calculates the percentage of inquiries received for the process "reward and retain employees"—which consists of compensation administration, award/incentive…
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Percentage of "reward and retain employees" inquiries received via digital communication channels
This measure calculates the percentage of inquiries received via digital communication channels for the process "reward and retain employees," which consists of creating…
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Measure Spotlights|
Number of business entity employees per FTE that performs the process group "reward and retain employees"
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the process group "reward and retain employees," which…
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Measure Spotlights|
Cycle time in days from approval of job requisition to acceptance of job offer
This measure calculates the number of days elapsed between the moment a recruiter is notified that an organization needs to fill a specific vacancy and when a candidate…
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Cycle time in days from identifying the need to hire a new employee to approval of the job requisition
This measure calculates the number of days elapsed between the moment an organization realizes they need to hire a new employee and when a recruiter is notified that they…
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Cycle time in days from job acceptance until new hire begins in the agreed position
This measure calculates the number of days elapsed between the moment a candidate accepts a job offer and when that employee starts working in the agreed position, including…
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Measure Spotlights|
Middle management/specialists as a percentage of total business entity employees
This measure calculates the percentage of total business entity employees that are middle management/specialists (i.e. managers with budgetary and/or supervisory…