Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
Measure Spotlights|
Total company employee FTEs served per HR shared services center tier 1 FTE
This measure calculates the total number of company employee FTEs served per HR shared services center tier 1 FTE at entire HR shared services organization. A three-tiered…
-
Measure Spotlights|
Total company employee FTEs served per HR shared services center tier 2 FTE
This measure calculates the total number of company employee FTEs served per HR shared services center tier 2 FTE at entire HR shared services organization. A three-tiered…
-
Measure Spotlights|
Total company employee FTEs served per HRIS FTE
This measure calculates the total number of company employee FTEs served per Human Resource Information Systems (HRIS) FTE in overall HR shared services organization. Human…
-
Measure Spotlights|
Total company employee FTEs served per talent acquisition CoE FTE
This measure calculates the total number of company employee FTEs served per talent acquisition Center of Excellence (CoE) FTE within HR shared services operation. A Center…
-
Measure Spotlights|
Total company employee FTEs served per talent management CoE FTE
This measure calculates the total company employee FTEs served per talent management Center of Excellence (CoE) FTE within HR shared services operation. A Center of…
-
Measure Spotlights|
Total company employee FTEs served per compensation CoE FTE
This measure calculates the total company employee FTEs served per FTE dedicated to compensation Center of Excellence (CoE) within HR shared services operation. A Center of…
-
Measure Spotlights|
Total company employee FTEs served per benefits CoE FTE
This measure calculates the total company employee FTEs served per FTE dedicated to benefits Center of Excellence (CoE) within HR shared services operation. A Center of…
-
Measure Spotlights|
Total company employee FTEs served per employee and labor relations CoE FTE
This measure calculates the total company employee FTEs served per FTE dedicated to employee and labor relations Center of Excellence (CoE) within HR shared services…
-
Measure Spotlights|
Total company employee FTEs served per continuous improvement FTE
This measure calculates the total company employee FTEs served per FTE dedicated to continuous improvement within HR shared services organization. Shared services centers are…
-
Measure Spotlights|
Total company employees served per North American HR shared services center benefits administration specialist FTEs
This measure calculates the total company employees served per North American HR shared services benefits administration FTEs. Shared services centers are the result of…
-
Measure Spotlights|
Total employee FTEs served by HR shared services center per HR organization FTE
This measure calculates the total number of employee FTEs served by HR shared services center per HR organization FTE. Shared services centers are the result of combining and…
-
Measure Spotlights|
Total cost to perform the process group "recruit, source, and select employees" as a percentage of selling, general, and administrative (SGA) costs
This measure analyses total cost associated with the process "recruit, source, and select employees" in relation to the larger field of selling, general, and administration …
-
Measure Spotlights|
Outsourced cost to perform the process group "recruit, source, and select employees" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "recruit, source, and select employees" that comes from outsourced cost. Activities in…
-
Measure Spotlights|
Percentage of middle management/specialist positions filled by internal promotion for the past 3 years
This measure calculates the percentage of middle management/specialist positions (i.e. roles for managers with budgetary and/or supervisory responsibility who report to…
-
Measure Spotlights|
Cycle time in days for middle management/specialist positions, from job requisition approval to acceptance of job offer
This measure calculates the average cycle time in days for middle management/specialist level positions, from job requisition approval to acceptance of job offer. Middle…