Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of discounts available that are taken
This measure calculates the percentage of available discounts that are taken. A discount is a reduction in the amount of an invoice/bill to be paid if the entire amount is…
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Measure Spotlights|
Total cost to perform the process "process accounts payable (AP)" per process FTE
This measure calculates the total cost per process full-time equivalent (FTE) employee to perform the "process accounts payable (AP)" process, which consists of processing…
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Measure Spotlights|
Number of expense reports processed per $1,000 revenue
This measure calculates the total number of expense reports processed per $1,000 business entity revenue. An employee expense report is a document filed by an employee …
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Measure Spotlights|
Number of expense reports processed per FTE that performs the process "process expense reimbursements"
This measure calculates the total number of expense reports processed per FTE (full time equivalent) that performs the process "process expense reimbursements". An employee…
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Measure Spotlights|
Percentage of annual expense reports processed first time error free
This measure calculates the percentage of total annual number of expense reports that are processed first time error free. An employee expense report is a document filed by…
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Measure Spotlights|
Total cost to perform the process "process expense reimbursements" per expense report processed
This measure calculates the average cost to perform the process "process expense reimbursements" per expense report processed. An employee expense report is a document filed…
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Measure Spotlights|
Number of receipts processed per $1,000 of revenue
This measure calculates the number of receipts processed per $1,000 of revenue. It is part of a set of Supplemental Information measures that help companies evaluate…
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Measure Spotlights|
Personnel cost to perform the process "process customer credit" per process FTE
This measure calculates personnel cost per process full-time equivalent (FTE) employee to perform the "process customer credit" process, which evaluates customers' credit…
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Measure Spotlights|
Personnel cost to perform the process "invoice customer" per process FTE
This measure calculates personnel cost per process full-time equivalent (FTE) employee to perform the process "invoice customer," which involves preparing detailed reports of…
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Measure Spotlights|
Personnel cost to perform the process "manage and process collections" per process FTE
This measure calculates personnel cost per process full-time equivalent (FTE) employee to perform the process "manage and process collections," which consists of posting…
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Measure Spotlights|
Percentage of invoices that is adjusted by the customer prior to payment
This measure calculates percentage of invoices that is adjusted by the customer prior to payment. An invoice is a bill prepared by a seller of goods or services and submitted…
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Measure Spotlights|
Cycle time in days to generate complete and correct billing data
This measure calculates the number of calendar days (including weekends) it takes to generate complete and correct billing data. It is a Cycle Time measure that helps…
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Measure Spotlights|
Total number of invoices billed to customers (current and delinquent) per FTE that performs the process "manage and process collections"
This measure calculates the number of invoices processed per full-time equivalent (FTE) employee that performs the process "manage and process collections," which consists of…
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Measure Spotlights|
Number of invoices processed per FTE that performs the process "process accounts receivable (AR)"
This measure calculates the number of invoices processed per full-time equivalent (FTE) employee that processes payments due from customers, including all funds received,…
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Measure Spotlights|
Number of FTEs that perform the process "invoice customer" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that develop and deliver customer invoices. It is part of a set of Process…