Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of procurement process group FTEs associated with indirect materials and services
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "procure materials and services", associated with indirect…
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Measure Spotlights|
Percentage of purchase orders associated with direct materials and services
This measure calculates percentage of purchase orders associated with direct materials and services. A purchase order (or supplier order) is a form used by the purchasing…
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Measure Spotlights|
Percentage of purchase orders associated with indirect materials and services
This measure calculates percentage of purchase orders associated with indirect materials and services. A purchase order (or supplier order) is a form used by the purchasing…
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Measure Spotlights|
Average cycle time in days to establish a contract with a supplier
This measure calculates average cycle time in days to establish a contract with a supplier, starting when the negotiation is opened until the contract is signed. This Cycle…
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Measure Spotlights|
Outsourced cost to perform the process group "procure materials and services" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the procurement process group that comes from outsourced cost. This process group includes the business…
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Measure Spotlights|
Manual transmission rate for direct materials and services purchase orders
This measure calculates percentage of purchase orders for direct materials and services transmitted to the vendor manually. A purchase order (or supplier order) is a form…
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Measure Spotlights|
Percentage of procurement costs allocated to direct materials and services purchases
This measure calculates percentage of procurement costs allocated to direct materials and services purchases. Direct materials and services are procured items and activities…
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Measure Spotlights|
Percentage of procurement process group FTEs associated with direct materials and services
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "procure materials and services", associated with direct materials…
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Measure Spotlights|
Average payment days for negotiated payment terms
This measure calculates average payment days for typical negotiated payment terms. This Supplemental Information measure is intended to help companies evaluate additional…
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Measure Spotlights|
Percentage of procurement costs allocated to indirect materials and services purchases
This measure calculates percentage of procurement costs allocated to indirect materials and services purchases. Indirect materials and services are procured items and…
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Measure Spotlights|
Other cost to perform the process group "procure materials and services" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "procure materials and services" that comes from other costs. This process group…
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Measure Spotlights|
Percentage of invoice line items which are manually keyed into the financial system
This measure calculates the percentage of invoice line items that are manually keyed into the financial system. An invoice line item is a single entry on an invoice. For…
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Measure Spotlights|
Percentage of disbursements submitted electronically
This measure calculates the percentage of disbursements submitted electronically (e.g., via internet, credit/procurement card, or other electronic payments). A disbursement…
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Measure Spotlights|
Percentage of invoice line items approved by pre-approved procurement card
This measure calculates the percentage of invoice line items approved by pre-approved procurement card. An invoice line item is a single entry on an invoice. For example, an…
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Measure Spotlights|
Percentage of invoice line items approved by pre-approved blanket codes
This measure calculates the percentage of invoice line items approved by pre-approved blanket codes, which allow pre-selected goods and services to be approved up to a…