Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
Measure Spotlights|
Systems cost to perform the process "process accounts receivable (AR)" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the "process accounts receivable (AR)" process that comes from systems cost. The purpose of this process…
-
Measure Spotlights|
Systems cost to perform the process "process accounts receivable (AR)" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the "process accounts receivable (AR)" process, which processes payments due from customers, including…
-
Measure Spotlights|
Total cost to perform the process "process accounts receivable (AR)" per customer receipt
This measure calculates the total cost per customer receipt to perform the "process accounts receivable (AR)" process, which processes payments due from customers, including…
-
Measure Spotlights|
Total company employee FTEs served per HR shared services center tier 1 FTE
This measure calculates the total number of company employee FTEs served per HR shared services center tier 1 FTE at entire HR shared services organization. A three-tiered…
-
Measure Spotlights|
Total company employee FTEs served per HR shared services center tier 2 FTE
This measure calculates the total number of company employee FTEs served per HR shared services center tier 2 FTE at entire HR shared services organization. A three-tiered…
-
Measure Spotlights|
Total company employee FTEs served per HRIS FTE
This measure calculates the total number of company employee FTEs served per Human Resource Information Systems (HRIS) FTE in overall HR shared services organization. Human…
-
Measure Spotlights|
Total company employee FTEs served per talent acquisition CoE FTE
This measure calculates the total number of company employee FTEs served per talent acquisition Center of Excellence (CoE) FTE within HR shared services operation. A Center…
-
Measure Spotlights|
Total company employee FTEs served per talent management CoE FTE
This measure calculates the total company employee FTEs served per talent management Center of Excellence (CoE) FTE within HR shared services operation. A Center of…
-
Measure Spotlights|
Total company employee FTEs served per compensation CoE FTE
This measure calculates the total company employee FTEs served per FTE dedicated to compensation Center of Excellence (CoE) within HR shared services operation. A Center of…
-
Measure Spotlights|
Total company employee FTEs served per benefits CoE FTE
This measure calculates the total company employee FTEs served per FTE dedicated to benefits Center of Excellence (CoE) within HR shared services operation. A Center of…
-
Measure Spotlights|
Total company employee FTEs served per employee and labor relations CoE FTE
This measure calculates the total company employee FTEs served per FTE dedicated to employee and labor relations Center of Excellence (CoE) within HR shared services…
-
Measure Spotlights|
Total company employee FTEs served per continuous improvement FTE
This measure calculates the total company employee FTEs served per FTE dedicated to continuous improvement within HR shared services organization. Shared services centers are…
-
Measure Spotlights|
Total Tier 1 call/inquiry volume per Tier 1 HR shared service organization FTE
This measure calculates the total Tier 1 call/inquiry volume per Tier 1 HR shared service organization FTE. A three-tiered shared services delivery model delivers HR services…
-
Measure Spotlights|
Total number of Tier 2 HR shared service organization FTEs per Tier 2 manager/supervisor FTE
This measure calculates the total number of Tier 2 HR shared service organization FTEs per Tier 2 manager/supervisor FTE. A three-tiered shared services delivery model…
-
Measure Spotlights|
Total Tier 2 transaction volume per Tier 2 HR shared service organization FTE
This measure calculates the total Tier 2 transaction volume per Tier 2 HR shared service organization FTE. A three-tiered shared services delivery model delivers HR services…