Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost to perform the process "prepare for production/service delivery" as a percentage of total function cost
This measure calculates total cost to perform the process "prepare for production/service delivery" as a percentage of function "develop and manage products and services"…
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Total annual cost of poor quality per $1,000 revenue
This measure calculates the total cost (per $1,000) associated with deploying quality products and processes, including process quality as well as post mortem evaluation and…
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Measure Spotlights|
Engineering change order (ECO) costs as a percentage of the total new product development cost
This measure calculates the percentage of the total cost of new product development that comes from engineering change order (ECO) costs. An ECO is a documented outline of a…
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Number of research and development (R&D) FTEs per $1 billion revenue
This measure calculates the number of research and development (R&D) full-time equivalent (FTE) employees per $1 billion revenue. Research is a planned search and exploration…
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Average lead time in months between subsequent product generations for primary products
This measure calculates the average number of months that elapse between product generations for primary products. It is a Cycle Time measure that helps companies analyze the…
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Measure Spotlights|
Number of new product/service development projects per $1 billion revenue
This measure calculates how many new products/services per $1 billion revenue are in development, allowing companies to keep track of the quantity of new projects. It is part…
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Percentage of R&D cost related to new product development projects
This measure calculates the percentage of research and development (R&D) cost related to new product development projects (as opposed to product improvement and extension). R…
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Measure Spotlights|
Percentage of R&D cost related to product improvements and extensions
This measure calculates the percentage of research and development (R&D) costs related to improvement and extension projects (as opposed to development projects). R&D cost…
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Measure Spotlights|
Research and development (R&D) FTEs as a percentage of total business entity FTEs
The measure calculates the percentage of total business full-time equivalent employees (FTEs) that are specifically dedicated to research and development (R&D). Research is a…
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Percentage of employees tasked with at least one innovation goal
This measure calculates the percentage of employees tasked with at least one innovation goal. It is part of a set of Staff Productivity measures that help companies assess…
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Research and development (R&D) budget per R&D FTE
This measure calculates the research and development (R&D) budget per R&D full-time equivalent (FTE) employee. R&D costs include all labor, materials, and overhead associated…
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Research and development (R&D) cost related to new product development projects per $1,000 revenue
This measure calculates the research and development (R&D) cost specific to new product development. R&D costs include all labor, materials, and overhead associated with…
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Research and development (R&D) cost related to product improvements and extensions per $1,000 revenue
This measure calculates the research and development (R&D) cost per $1,000 revenue specific to product improvements and extensions. R&D costs include all labor, materials,…
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Total R&D cost as a percentage of revenue (three reporting periods prior)
This measure calculates the total research and development (R&D) cost in relation to revenue over the past three reporting periods. R&D costs include all labor, materials,…
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Measure Spotlights|
Total R&D cost per $1,000 revenue (three reporting periods prior)
This measure calculates total Research and development (R&D) cost per $1,000 business entity revenue, both from three reporting periods prior. Research and Development (R&D)…