Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Cost of goods sold as a percentage of revenue
This measure calculates the total annual cost of goods sold (COGS) as a percentage of revenue. COGS represents the cost of purchasing raw materials and manufacturing finished…
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Measure Spotlights|
Business entity revenue per business entity employee
This measure calculates revenue per employee for the current reporting period. It is a Staff Productivity measure that helps companies assess the efficiency of their staff…
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Measure Spotlights|
Business entity revenue per business entity FTE
This measure calculates business entity revenue per business entity FTE. This Staff Productivity measure is intended to help companies assess the efficiency of their staff…
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Measure Spotlights|
Selling, general, and administrative (SGA) costs per business entity employee
This measure calculates selling, general, and administrative (SG&A) costs per business entity employee. Selling, General, and Administrative (SG&A) Costs refers to the…
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Measure Spotlights|
Selling, general, and administrative (SGA) costs as a percentage of business entity revenue
This measure calculates the organization's expenditure in selling, general, and administrative (SG&A) costs as a percentage of business entity revenue. SG&A costs encompass a…
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Measure Spotlights|
Total cost of continuing operations as percentage of revenue
This measure calculates the total cost of continuing operations as a percentage of revenue. Total cost of continuing operations is the sum of cost of goods sold (COGS) and…
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Measure Spotlights|
Average daily retail shoppers to brick-and-mortar retail store staff ratio
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Measure Spotlights|
Retail on-shelf/in-stock availability rate
This measure calculates the on-shelf availability/in-stock rate for products available for sale to the shopper. Product availability is defined as a product for sale to a…
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Measure Spotlights|
Percentage of online retail orders delivered complete and on time
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Measure Spotlights|
Total annual retail real estate cost as a percentage of direct retail sales revenue, excluding franchisee commission
This measure calculates real estate cost as a percentage of direct sales, excluding franchisee commission. This Cost Effectiveness measure is intended to help companies…
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Retail facilities maintenance and operations function cost per square foot of retail real estate
This measure calculates facilities maintenance and operations function cost per square foot of real estate. This Cost Effectiveness measure is intended to help companies…
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Measure Spotlights|
Average cost per click for an online retail ad
This measure calculates average cost per click for online advertisement. This Cost Effectiveness measure is intended to help companies understand this cost expenditure…
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Total square feet of all retail store space opened as a percentage of retail store space available
This measure calculates total square feet of all retail store space opened as a percentage of retail store space available. (Available retail space is measured from the…
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Measure Spotlights|
Total square feet of all retail store space disposed as a percentage of retail store space available
This measure calculates total square feet of all retail store space disposed as a percentage of retail store space available. (Available retail space is measured from the…
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