Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Time in weeks to close an identified IT skill or capability gap
This measure calculates the average time in weeks to close a previously identified IT skill or capability gap. It is part of a set of Cycle Time measures that help companies…
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Measure Spotlights|
IT strategy and governance cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the IT strategy and governance cost (portfolio strategy and value management, technology strategy, governance strategy, enterprise architecture; IT…
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Measure Spotlights|
Percentage of business entity IT FTEs who perform the process group "manage the business of information technology"
This measure calculates the percentage of business entity IT full-time equivalent (FTE) employees who perform the process group "manage the business of information technology…
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Measure Spotlights|
Percentage of total IT cost, excluding depreciation/amortization, allocated to process group "manage the business of information technology"
This measure calculates the percentage of total IT cost, excluding depreciation/amortization, allocated to the process group "manage the business of information technology,"…
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Measure Spotlights|
Total cost to perform the process group "manage the business of IT", excluding depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (excluding depreciation/amortization) per $1,000 revenue to perform the process group "manage the business of information technology,"…
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Measure Spotlights|
Number of IT FTEs that perform the process group "manage the business of information technology" per $1 billion revenue
This measure calculates the number of IT full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "manage the business of information…
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Measure Spotlights|
Percentage of IT operating costs, excluding depreciation/amortization, dedicated to develop and manage IT customer relationships
This measure calculates the percentage of IT operating costs, including depreciation/amortization, allocated to the process group "develop and manage IT customer…
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Measure Spotlights|
Percentage of IT operating costs, excluding depreciation/amortization, dedicated to develop and manage IT business strategy
This measure calculates the percentage of IT operating costs, excluding depreciation/amortization, allocated to the process “develop and manage IT business strategy" which…
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Measure Spotlights|
Level of FTE experience in years for the process group "manage the business of information technology"
This measure evaluates the level of full-time equivalent (FTE) employee experience in years for the process group "manage the business of information technology," which…
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Measure Spotlights|
Percentage of IT budget, including depreciation/amortization, allocated to the process group "manage the business of information technology"
This measure calculates the percentage of IT budget, including depreciation/amortization, allocated to the process group "manage the business of information technology,"…
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Measure Spotlights|
Overhead cost to perform the process group "manage the business of information technology", including depreciation/amortization, per $100,000 revenue
This measure calculates overhead cost (including depreciation/amortization) per $100,000 revenue to perform the process group "manage the business of information technology,"…
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Measure Spotlights|
Other cost to perform the process group "manage the business of information technology", including depreciation/amortization, per $100,000 revenue
This measure calculates other cost (including depreciation/amortization) per $100,000 revenue to perform the process group "manage the business of information technology,"…
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Measure Spotlights|
Outsourced cost to perform the process group "manage the business of information technology", including depreciation/amortization, per $100,000 revenue
This measure calculates outsourced cost (including depreciation/amortization) per $100,000 revenue to perform the process group "manage the business of information technology…
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Measure Spotlights|
Systems cost to perform the process group "manage the business of information technology", including depreciation/amortization, per $100,000 revenue
This measure calculates systems cost (including depreciation/amortization) per $100,000 revenue to perform the process group "manage the business of information technology,"…
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Measure Spotlights|
Time in months to respond to major business shifts
This measure calculates the average number of months it takes to respond to a major business shift. A major shift is defined as entry into a new market or market segment; an…
