Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of business entity employees per FTE that performs the process group "develop and manage human resources (HR) planning, policies, and strategies"
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the process group "develop and manage human resources …
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Measure Spotlights|
Number of business entity employees per FTE that performs the process group "manage employee information"
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the process group "manage employee information," which…
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Measure Spotlights|
Percentage of employees with access to Employee Self-Service (ESS) system
This measure calculates the percentage of employees who have access to an Employee Self-Service (ESS) system, which allows non-payroll, non-benefits and non-HR employees to…
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Measure Spotlights|
Percentage of managers with access to Manager Self-Service (MSS) system
This measure calculates the percentage of employees who have access to a Manager Self-Service (MSS) system, which allows non-payroll, non-benefits and non-HR managers to…
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Measure Spotlights|
Number of FTEs that perform the process group "manage employee information" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "manage employee information," which…
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Measure Spotlights|
Number of FTEs that perform the process group "develop and manage human resources (HR) planning, policies, and strategies" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "develop and manage human resources (HR)…
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Measure Spotlights|
Cycle time in calendar days to fulfill an ad hoc information request
This measure calculates the time span in days for the HR function to fulfill an ad hoc information request. An ad hoc information request is a last-minute or unexpected…
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Measure Spotlights|
Total cost to perform the HR function per FTE that performs the process group "develop and manage HR planning, policies, and strategies"
This measure calculates the total cost for the human resources (HR) function per full-time equivalent (FTE) employee that performs the process group "develop and manage HR…
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Measure Spotlights|
Percentage of middle management/specialists with formal succession planning processes in place
This measure projects the percentage of middle management/specialists (i.e. managers with budgetary and/or supervisory responsibility who report to senior management and/or…
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Measure Spotlights|
Percentage of operational staff/office staff with formal succession planning processes in place
This measure projects the percentage of operational staff/office staff (i.e. workers who do not have any management responsibility) that have succession planning processes in…
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Measure Spotlights|
Percentage of senior management/executives with formal succession planning processes in place
This measure projects the percentage of senior management/executives (i.e. the highest-ranking officers and managers below executives) that have succession planning processes…
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Measure Spotlights|
Percentage of employee transactions completed using Employee Self-Service (ESS) system
This measure calculates the percentage of all employee transactions conducted using an Employee Self-Service (ESS) system, which allows non-payroll, non-benefits and non-HR…
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Measure Spotlights|
Percentage of manager transactions completed using Manager Self-Service (MSS) system
This measure calculates the percentage of all manager transactions conducted using a Manager Self-Service (MSS) system, which allows non-payroll, non-benefits and non-HR…
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Measure Spotlights|
Other cost to perform the process group "develop and manage HR planning, policies, and strategies" as a percentage of total cost to perform the process group
This measure calculates the percentage of total cost to perform the process group "develop and manage HR planning, policies, and strategies" that comes from other cost (i.e…
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Measure Spotlights|
Overhead cost to perform the process group "develop and manage HR planning, policies, and strategies" as a percentage of the total cost to perform the process group
This measure calculates the percentage of total cost to perform the process group "develop and manage human resources (HR) planning, policies, and strategies" that comes from…
