Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Personnel cost to perform the process group "reward and retain employees" as a percentage of the total cost to perform the process group
This measure calculates the percentage of the total cost to perform the process group "reward and retain employees" that comes from personnel cost. Activities in this process…
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Measure Spotlights|
Systems cost to perform the process group "reward and retain employees" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "reward and retain employees" that comes from systems cost. Activities in this process…
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Measure Spotlights|
Response time in hours for non-routine "reward and retain employees" inquiries
This measure determines the number of hours spent responding to non-routine inquiries (i.e. those that require complex responses and subject-matter expert escalation) for the…
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Measure Spotlights|
Number of total monthly "reward and retain employees" inquiries per process group FTE
This measure calculates number of total monthly "reward and retain employees" inquiries per process group full time equivalent (FTE). The Process group "reward and retain…
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Measure Spotlights|
Total cost to perform the process group "reward and retain employees" per process group FTE
This measure calculates total cost to perform the process group "reward and retain employees"per process group full time equivalent (FTE). Total cost is the sum of personnel …
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Measure Spotlights|
Personnel cost to perform the process group "reward and retain employees" per process group FTE
This measure calculates personnel cost to perform the process group "reward and retain employees" per process group full time equivalent (FTE). Personnel cost refers to…
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Measure Spotlights|
Overhead and other costs of the process group "reward and retain employees" as a percentage of the total cost to perform the process group
This measure calculates overhead and other costs of the process group "reward and retain employees" as a percentage of the total cost to perform the process group. Overhead…
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Measure Spotlights|
Number of remote business entity employees per FTE that performs the process group "reward and retain employees"
This measure calculates number of remote business entity employees per FTE that performs the process group "reward and retain employees." Remote employees are those who have…
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Measure Spotlights|
Number of total monthly "reward and retain employees" inquiries per business entity employee
This measure calculates number of total monthly "reward and retain employees" inquiries per business entity employee. The Process group "reward and retain employees" includes…
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Measure Spotlights|
Number of monthly routine "reward and retain employees" inquiries per process group FTE
This measure calculates number of monthly routine "reward and retain employees" inquiries per process group FTE. The Process group "reward and retain employees" includes …
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Measure Spotlights|
Number of monthly non-routine "reward and retain employees" inquiries per process group FTE
This measure calculates number of monthly non-routine "reward and retain employees" inquiries per process group FTE. The Process group "reward and retain employees" includes …
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Measure Spotlights|
Total cost to perform the process group "reward and retain employees" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process group "reward and retain employees." Activities in this process group include compensation…
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Measure Spotlights|
Total cost to perform the process group "reward and retain employees" per business entity employee
This measure calculates the total cost per business entity employee to perform the process group "reward and retain employees." Activities in this process group include…
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Measure Spotlights|
Personnel cost to perform the process group "reward and retain employees" per business entity employee
This measure calculates personnel cost per business entity employee to perform the process group "reward and retain employees." Activities in this process group include…
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Measure Spotlights|
Personnel cost to perform the process group "reward and retain employees" per $1,000 revenue
This measure calculates the personnel cost to perform the process group "reward and retain employees" per $1,000 revenue. Personnel cost refers to employee personnel…
