Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total IT cost, excluding depreciation/amortization, as a percentage of selling, general, and administrative (SGA) costs
This measure calculates total IT cost, excluding depreciation/amortization, as a percentage of selling, general, and administrative (SG&A) costs. Total IT Cost or Budget …
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Measure Spotlights|
Personnel cost to perform the function "manage information technology" per IT function FTE
This measure calculates the internal personnel and external personnel costs to perform the function “manage information technology” per IT function full-time equivalent…
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Measure Spotlights|
Total IT cost, excluding depreciation/amortization, as a percentage of revenue
This measure calculates the total cost of the IT function, excluding any depreciation/amortization allocated to the fiscal year for capital assets acquired in the current…
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Measure Spotlights|
Personnel cost to perform the process group "manage the business of information technology", including depreciation/amortization, per process FTE
This measure calculates internal and external personnel cost to perform the process group “manage the business of information technology,” including any depreciation…
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Measure Spotlights|
Overhead cost to perform the process group "manage the business of information technology", including depreciation/amortization, per $100,000 revenue
This measure calculates overhead cost (including depreciation/amortization) per $100,000 revenue to perform the process group "manage the business of information technology,"…
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Measure Spotlights|
Percentage of FTEs who perform the function "manage information technology" who are external service providers
This measure calculates the percentage of "manage information technology" full-time equivalent employees (FTEs) who are external service providers (e.g., contractors or…
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Measure Spotlights|
Percentage of IT budget, including depreciation/amortization, allocated to the process group "manage business resiliency and risk"
This measure calculates IT budget allocated to the process group "manage business resiliency and risk" as a percentage of total IT budget, including depreciation/amortization…
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Measure Spotlights|
Percentage of IT budget, including depreciation/amortization, allocated to the process group "manage the business of information technology"
This measure calculates the percentage of IT budget, including depreciation/amortization, allocated to the process group "manage the business of information technology,"…
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Measure Spotlights|
Percentage of total IT cost, including depreciation/amortization, allocated to process group "manage business resiliency and risk"
This measure calculates total cost to perform the process group "manage business resiliency and risk" as a percentage of total IT cost, including depreciation/amortization…
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Measure Spotlights|
Percentage of total IT cost, including depreciation/amortization, allocated to process group "manage the business of information technology"
This measure calculates percentage of total IT cost, including depreciation/amortization, allocated to the process group "manage the business of information technology,"…
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Measure Spotlights|
Personnel cost to perform the process group "manage business resiliency and risk", including depreciation/amortization, per $1,000 revenue
This measure calculates cost related to personnel cost, including depreciation/amortization, to perform the process group "manage business resiliency and risk" per $1,000…
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Measure Spotlights|
Personnel cost to perform the process group "manage the business of information technology", including depreciation/amortization, per $1,000 revenue
This measure calculates personnel cost (including depreciation/amortization) per $1,000 revenue to perform the process group "manage the business of information technology,"…
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Measure Spotlights|
Systems cost to perform the process group "manage business resiliency and risk", including depreciation/amortization, per $100,000 revenue
This measure calculates systems cost, including depreciation/amortization, to perform the process group "manage business resiliency and risk" per $100,000 business entity…
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Measure Spotlights|
Systems cost to perform the process group "manage the business of information technology", including depreciation/amortization, per $100,000 revenue
This measure calculates systems cost (including depreciation/amortization) per $100,000 revenue to perform the process group "manage the business of information technology,"…
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Measure Spotlights|
Time in months to respond to major business shifts
This measure calculates the average number of months it takes to respond to a major business shift. A major shift is defined as entry into a new market or market segment; an…