Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
Measure Spotlights|
Cost of goods sold as a percentage of revenue
This measure calculates the total annual cost of goods sold (COGS) as a percentage of revenue. COGS represents the cost of purchasing raw materials and manufacturing finished…
-
Measure Spotlights|
Business entity revenue per business entity employee
This measure calculates revenue per employee for the current reporting period. It is a Staff Productivity measure that helps companies assess the efficiency of their staff…
-
Measure Spotlights|
Business entity revenue per business entity FTE
This measure calculates business entity revenue per business entity FTE. This Staff Productivity measure is intended to help companies assess the efficiency of their staff…
-
Measure Spotlights|
Selling, general, and administrative (SGA) costs per business entity employee
This measure calculates selling, general, and administrative (SG&A) costs per business entity employee. Selling, General, and Administrative (SG&A) Costs refers to the…
-
Measure Spotlights|
Selling, general, and administrative (SGA) costs as a percentage of business entity revenue
This measure calculates the organization's expenditure in selling, general, and administrative (SG&A) costs as a percentage of business entity revenue. SG&A costs encompass a…
-
Measure Spotlights|
Total cost of continuing operations as percentage of revenue
This measure calculates the total cost of continuing operations as a percentage of revenue. Total cost of continuing operations is the sum of cost of goods sold (COGS) and…
-
Measure Spotlights|
Percentage of orders delivered complete and on time (aka on time in full (OTIF))
This measure calculates the percentage of all orders that were delivered complete and within the agreed-upon time frame. It is part of a set of Process Efficiency measures…
-
Measure Spotlights|
Average time in days to resolve retail supply related issues with quality
-
Measure Spotlights|
Actual Open-to-buy retail inventory as a percentage of planned retail inventory
-
Measure Spotlights|
Like for Like (LFL) retail sales growth
-
Measure Spotlights|
Average time in minutes from queue to till in brick-and-mortar retail stores
-
Measure Spotlights|
Average value of a retail e-commerce order
This measure calculates average value of e-commerce orders. This Supplemental Information measure is intended to help companies evaluate additional variables related to the…
-
Measure Spotlights|
Average annual sales order value for a brick-and-mortar retail store
This measure calculates average sales order value for orders placed at the retail store. This Process Efficiency measure is intended to help companies minimize waste and…
-
Measure Spotlights|
Average annual build cost per square feet for new retail stores and warehouses
This measure calculates cost per square foot for new retail stores and warehouse. This Cost Effectiveness measure is intended to help companies understand this cost…
-
Measure Spotlights|
Average gross profitability for brick-and-mortar retail stores
This measure calculates store profitability (calculate as gross profit as a percentage of revenue) for the physical retail store. This Process Efficiency measure is intended…
