Resource Library

Percentage of respondents claiming to be satisfied with the IT helpdesk

This measure calculates the percentage of respondents that claim to be satisfied with the IT helpdesk in the most recent IT helpdesk satisfaction survey. It is part of a set…

Percentage of total IT cost, excluding depreciation/amortization, allocated to operating costs

This measure calculates the percentage of the total IT cost allocated to IT operating cost excluding depreciation/amortization. In this measure, operating expense includes…

Percentage of FTEs that perform the process "process expense reimbursements" that perform the activity "establish and communicate expense reimbursement policies and approval limits"

This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process expense reimbursements" process—which consists of processing…

Percentage of FTEs that perform the process "process expense reimbursements" that perform the activity "process reimbursements and advances"

This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process expense reimbursements" process—which consists of processing…

Percentage of FTEs that perform the process "process expense reimbursements" that perform the activity "manage personnel accounts"

This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process expense reimbursements" process—which consists of processing…

Percentage of finance function time allocated to decision support

This measure calculates the percentage of time spent by the finance function on decision support activities, which leverage the information generated in the transaction…

Percentage of finance function time allocated to transaction processing

This measure calculates the percentage of time spent by the finance function on activities that ensure money was collected, invoices were correctly processed, bills were paid…

Percentage of total value of direct materials and services purchased outside of country

This measure calculates the percentage of the total value of direct materials and services—the items and activities used to directly produce a product—purchased overseas…

Employee turnover rate

This measure determines the employee turnover rate, which is calculated by dividing total employees terminated (both voluntary and involuntary) by the average number of …

Business entity revenue per business entity employee

This measure calculates revenue per employee for the current reporting period. It is a Staff Productivity measure that helps companies assess the efficiency of their staff…

Time in weeks to close an identified IT skill or capability gap

This measure calculates the average time in weeks to close a previously identified IT skill or capability gap. It is part of a set of Cycle Time measures that help companies…

Percentage of disbursements submitted electronically

This measure calculates the percentage of disbursements submitted electronically (e.g., via internet, credit/procurement card, or other electronic payments). A disbursement…

Percentage of total IT cost, excluding depreciation/amortization, allocated to IT development and maintenance

This measure calculates percentage of total IT cost, excluding depreciation/amortization, allocated to the process groups "manage enterprise information" and "develop and…

Percentage of total IT cost, excluding depreciation/amortization, allocated to IT operations

This measure calculates percentage of total IT cost, excluding depreciation/amortization, allocated to the process groups "deploy information technology solutions" and …

Number of expense report line items per $1,000 T&E expenditure

This measure projects the number of expense report line items per $1,000 transportation and entertainment (T&E) expenditure. An expense report line item is a single entry on…