Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Other cost to perform the function "manage information technology", including depreciation/amortization, per $1,000 revenue
This measure calculates other cost per $1,000 revenue to perform the function "manage information technology," including any depreciation/amortization allocated to the fiscal…
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Measure Spotlights|
Total IT external personnel cost per $1,000 revenue
This measure calculates external personnel cost per $1,000 revenue to perform the function “manage information technology”. While inclusion or exclusion of IT capital…
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Measure Spotlights|
Total cost to perform the process group "manage the business of information technology", including depreciation/amortization, per process FTE
This measure calculates total cost to perform the process group "manage the business of information technology", including depreciation/amortization, per process full-time…
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Measure Spotlights|
Personnel cost to perform the function "manage information technology" per IT function FTE
This measure calculates the internal personnel and external personnel costs to perform the function “manage information technology” per IT function full-time equivalent…
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Measure Spotlights|
Number of IT FTEs that perform the process group "manage IT knowledge" per $1 billion revenue
This measure calculates average number of full time equivalents (FTEs) who perform the process group "manage IT knowledge" per $1 billion revenue. The Process group "manage…
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Measure Spotlights|
Number of IT FTEs that perform the process group "manage the business of information technology" per $1 billion revenue
This measure calculates the number of IT full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "manage the business of information…
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Measure Spotlights|
Percentage of total IT cost, including depreciation/amortization, allocated to IT operations
This measure calculates the percentage of IT cost, including depreciation/amortization, allocated to IT operations, which consists of the process groups "deploy technology…
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Measure Spotlights|
Percentage of total IT cost, including depreciation/amortization, allocated to IT planning and management
This measure calculates the percentage of IT cost, including depreciation/amortization, allocated to IT planning and management, which consists of the process groups "manage…
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Measure Spotlights|
Percentage of total IT cost, including depreciation/amortization, allocated to IT development and maintenance
This measure calculates the percentage of total IT cost, including depreciation/amortization, allocated to IT development and maintenance, which consists of the process…
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Measure Spotlights|
Percentage of total IT cost, including depreciation/amortization, allocated to process group "deliver and support information technology services"
This measure calculates the percentage of total IT cost, including depreciation/amortization, allocated to the process group "deliver and support information technology…
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Measure Spotlights|
Percentage of total IT cost, including depreciation/amortization, allocated to process group "deploy information technology solutions"
This measure calculates the percentage of total IT cost, including depreciation/amortization, allocated to the process group "deploy information technology solutions," which…
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Measure Spotlights|
Percentage of total IT cost, including depreciation/amortization, allocated to process group "develop and maintain information technology solutions"
This measure calculates the percentage of total IT cost, including depreciation/amortization, allocated to the process group "develop and maintain information technology…
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Measure Spotlights|
Total cost to perform the process group "deliver and support information technology services", including depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (including depreciation/amortization) per $1,000 revenue to perform the process group "deliver and support information technology…
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Measure Spotlights|
Total cost to perform the process group "manage the business of information technology", including depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (including depreciation/amortization) per $1,000 revenue to perform the process group "manage the business of information technology,"…
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Measure Spotlights|
Percentage of business entity IT FTEs who perform the process group "manage the business of information technology"
This measure calculates the percentage of business entity IT full-time equivalent (FTE) employees who perform the process group "manage the business of information technology…
