Resource Library

Outsourced cost to perform the process "manage sales orders" as a percentage of total process cost

This measure calculates the percentage of the total cost of the "manage sales orders" process that comes from outsourcing. The outsourced cost refers to the total cost of…

Percentage of sales orders received through new (such as digital/electronic) channels

This measure calculates the percentage of sales orders that are received through new channels. New channels include digital or electronic channels, such as internet,…

Percentage of sales orders requiring no human intervention to create, modify, or fulfill

This measure calculates the percentage of sales orders that don't require any manual intervention to create, modify, or fulfill. It is part of a set of Process Efficiency…

Personnel cost to perform the process "manage sales orders" as a percentage of total process cost

This measure calculates personnel cost as a percentage of the total cost to perform the process "manage sales orders". Personnel cost refers to employee personnel…

Inbound contacts for the process "manage sales orders" as a percentage of total inbound contacts

This measure calculates the percentage of customer-initiated inquiries (related to sales, information, technical support, customer service, or complaints) that come from the…

Overhead and other cost to perform the process "manage sales orders" as a percentage of total process cost

This measure calculates overhead and other cost as a percentage of total process cost to perform the process"manage sales orders". Overhead cost refers to expenses that an…

Cost of goods sold as a percentage of revenue

This measure calculates the total annual cost of goods sold (COGS) as a percentage of revenue. COGS represents the cost of purchasing raw materials and manufacturing finished…

Average monthly national forecast error measured by the mean absolute percentage error (MAPE)

This measure helps project the accuracy of the average monthly national forecast error using Mean Absolute Percentage Error (MAPE), which looks at 12 monthly sales forecast…

Average monthly product family forecast error (mean absolute percentage error, MAPE)

This measure helps project the accuracy of the average monthly product family forecast error using Mean Absolute Percentage Error (MAPE), which looks at 12 monthly sales…

Average monthly shipping location forecast error measured by the mean absolute percentage error (MAPE)

This measure helps project the accuracy of the average monthly shipping location error using Mean Absolute Percentage Error (MAPE), which looks at 12 monthly sales forecast…

Cash-to-cash cycle time in days

This measure projects the amount of days it takes for an investment made to flow back into a company after it has been spent for raw materials. For services, this represents…

Cost of damaged product as a percentage of sales

This measure calculates the cost of damaged product as a percentage of sales by dividing total damaged value by total sales value. Appropriate values are in the range of 0 to…

Customer order cycle time in days

This measure calculates the average cycle time in days (including weekends) between order placement by the customer and order delivery to the customer for primary products…

Cycle time in hours from receipt of customer order to completing order preparation

This measure calculates the average customer order processing time in hours to receive and prepare an order for selection. It is a Cycle Time measure that helps companies…

Customer shipment to delivery cycle time in days

This measure calculates the cycle time in days from when the product is shipped until it ends with customer delivery and acceptance. It is a Cycle Time measure that helps…