Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of senior management/executive positions filled by internal promotion for the past 3 years
This measure calculates the average percentage of senior management/executive positions filled by internal promotion for the past three years. Senior management/executive…
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Measure Spotlights|
Outsourced cost to perform the process group "recruit, source, and select" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the process group "recruit, source, and select employees." Activities in this process group include new…
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Measure Spotlights|
Percentage of time talent acquisition employees spend on analyzing job requirements today
This measure calculates percentage of time talent acquisition employees spend on analyzing job requirements today. This Supplemental Information measure is intended to help…
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Cycle time in days for senior management/executive level positions, from job requisition approval to acceptance of job offer
This measure calculates the average cycle time in days for senior management/executive level positions, from job requisition approval to acceptance of job offer. Senior…
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Percentage of middle management/specialist new hire retention after 12 months
This measure calculates the percentage of middle management/specialist (i.e. managers with budgetary and/or supervisory responsibility who report to senior management and/or…
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Percentage of operational worker/office staff new hire retention after 12 months
This measure calculates the percentage of operational worker/office staff (i.e. employees who do not have any management responsibility) new hires who are still employed at…
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Percentage of senior management/executive new hire retention after 12 months
This measure calculates the percentage of senior management/executive (i.e. the highest-ranking officers and managers below executives) new hires who are still employed at…
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Percentage of time talent acquisition employees spend on preparing, negotiating and securing offers today
This measure calculates percentage of time talent acquisition employees spend on preparing, negotiating and securing offers today. This Supplemental Information measure is…
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Percentage of time talent acquisition employees spend on administrative scheduling and follow up with candidates today
This measure calculates percentage of time talent acquisition employees spend on administrative scheduling and follow up with candidates today. This Supplemental Information…
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Measure Spotlights|
Percentage of time talent acquisition employees spend on answering candidate questions about the process today
This measure calculates the percentage of time talent acquisition employees spend on answering candidate questions about the process today. This Supplemental Information…
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Measure Spotlights|
Systems cost to perform the process group "recruit, source, and select employees" per $1,000 revenue
This measure calculates systems cost per $1,000 revenue to perform the process group "recruit, source, and select employees." Activities in this process group include new…
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Measure Spotlights|
Number of approved job requisitions per FTE that performs the process group "recruit, source, and select employees"
This measure calculates the number of approved job requisitions per full-time equivalent (FTE) employee that performs the process group "recruit, source, and select employees…
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Overhead and other costs to perform the process group "recruit, source, and select employees" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "recruit, source, and select employees" that comes from overhead and other costs…
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Personnel cost to perform the process group "recruit, source, and select employees" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process group "recruit, source, and select employees." Activities in this process group include new…
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Measure Spotlights|
Personnel cost to perform the process group "recruit, source, and select employees" per business entity employee
This measure calculates personnel cost per business entity employee to perform the process group "recruit, source, and select employees." Activities in this process group…