Resource Library

Percentage of new hire retention after 12 months

This measure calculates the percentage of new hires (middle management/specialists, operational workers/office staff, and senior management/executives) that are still…

Cycle time in calendar days to fulfill an ad hoc information request

This measure calculates the time span in days for the HR function to fulfill an ad hoc information request. An ad hoc information request is a last-minute or unexpected…

Total cost to perform the process "manage employee performance" per business entity employee

This measure calculates total annual cost per business entity employee to perform the process "manage employee performance". Total cost is the sum of personnel (compensation…

Total cost to perform the process "manage employee performance" per $1,000 revenue

This measure calculates total cost per $1,000 business entity revenue to perform the process "manage employee performance". Total cost is the sum of personnel (compensation…

Total cost to perform the process "manage employee performance" as a percentage of total cost to perform the process group "manage employee on-boarding, development, and training"

This measure calculates percentage of total cost to perform the process group "manage employee on-boarding, development, and training" allocated to the process "manage…

Total cost to perform the process "manage employee performance" per business entity FTE

This measure calculates business entity's total cost to perform the process "manage employee performance" per business entity FTE (Full Time Equivalent). Total cost is the…

Number of business entity employees per FTE that performs the process group "manage employee information"

This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the process group "manage employee information," which…

Number of business entity employees per FTE that performs the process group "reward and retain employees"

This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the process group "reward and retain employees," which…

Percentage of employees with access to Employee Self-Service (ESS) system

This measure calculates the percentage of employees who have access to an Employee Self-Service (ESS) system, which allows non-payroll, non-benefits and non-HR employees to…

Percentage of managers with access to Manager Self-Service (MSS) system

This measure calculates the percentage of employees who have access to a Manager Self-Service (MSS) system, which allows non-payroll, non-benefits and non-HR managers to…

Personnel cost to perform the process group "manage employee information" as a percentage of total process group cost

This measure calculates the percentage of the total cost to perform the process group "manage employee information" that comes from personnel cost. Core components of this…

Average tenure in months for business entity agents

This measure calculates the average tenure in months for agents/customer service representatives who directly handle contacts at your business entity. It is part of a set of…

Number of FTEs that perform the process group "reward and retain employees" per $1 billion revenue

This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "reward and retain employees," which…

Total cost to perform the process group "manage employee information" per $1,000 revenue

This measure calculates the total cost per $1,000 revenue to perform the process group "manage employee information." Core components of this process group include management…

Personnel cost to perform the process group "manage employee information" per $1,000 revenue

This measure calculates personnel cost per $1,000 revenue to perform the process group "manage employee information." Core components of this process group include management…