Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of adjustments/deductions per FTE that performs the process "manage and process adjustments/deductions"
This measure calculates the number of adjustments/deductions per full-time equivalent (FTE) employee that performs the process "manage and process adjustments/deductions,"…
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Cycle time in days to resolve adjustments
This measure calculates number of days it takes to resolve adjustments. An adjustment is when an amount is changed due to an error/miscommunication between two parties…
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Measure Spotlights|
Personnel cost to perform the process "manage and process adjustments/deductions" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process "manage and process adjustments/deductions," which consists of creating and providing funds…
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Measure Spotlights|
Personnel cost to perform the process "manage and process collections" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the process "manage and process collections" that comes from personnel cost. Core components of this…
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Measure Spotlights|
Personnel cost to perform the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments/deductions" per $1,000 revenue
This measure calculates personnel cost per $1000 business entity revenue, to perform the processes "process accounts receivable (AR)", "manage and process collections", and …
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Measure Spotlights|
Personnel cost to perform the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments/deductions" per process FTE
This measure calculates personnel cost per process full time equivalent (FTE), to perform the processes "process accounts receivable (AR)", "manage and process collections",…
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Measure Spotlights|
Number of FTEs that perform the process group "perform revenue accounting" per $1 billion revenue
This measure calculates the number of full-time equivalent employees per $1 billion revenue that perform the process group "perform revenue accounting," which involves…
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Measure Spotlights|
Number of FTEs that perform the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments/deductions" per $1 billion revenue
This measure calculates the number of full-time equivalent employees per $1 billion revenue that process funds received, whether by check or electronically; coordinate and…
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Measure Spotlights|
Number of FTEs that perform the process "manage and process adjustments/deductions" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process "manage and process adjustments/deductions," which…
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Measure Spotlights|
Personnel cost to perform the process "manage and process adjustments/deductions" per process FTE
This measure calculates personnel cost per process full-time equivalent (FTE) employee to perform the process "manage and process adjustments/deductions," which consists of…
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Measure Spotlights|
Systems cost to perform the process "manage and process adjustments/deductions" as a percentage of total process cost
This measure calculates systems cost to perform the process "manage and process adjustments/deductions" as a percentage of total process cost. Systems cost refers to a…
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Measure Spotlights|
Systems cost to perform the process "manage and process collections" as a percentage of total process cost
This measure calculates systems cost to perform the process "manage and process collections" as a percentage of total process cost Systems cost refers to a variety of…
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Measure Spotlights|
Systems cost to perform the process "process customer credit" as a percentage of total process cost
This measure calculates systems cost to perform the process "process customer credit" as a percentage of total process cost. Systems cost refers to a variety of expenses…
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Measure Spotlights|
Systems cost to perform the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments/deductions" per $100,000 revenue
This measure calculates systems cost per $100,000 business entity revenue, to perform the processes "process accounts receivable (AR)", "manage and process collections", and …
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Measure Spotlights|
Total cost to perform the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments/deductions" per adjustment/deduction
This measure calculates total cost to perform the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments…