Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of FTEs that perform the process "develop and manage time and attendance" per $1 billion revenue
This measure calculates number of full time equivalents (FTEs) per $1 billion business entity revenue that perform the process "develop and manage time and attendance". The…
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Measure Spotlights|
Percentage of FTEs that perform the process group "manage employee information" that perform the process "develop and manage time and attendance"
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "manage employee information" that perform the process "develop and…
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Measure Spotlights|
Percentage of FTEs that perform the process group "manage employee information" that perform the process "manage employee communication"
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "manage employee information" that perform the process "manage…
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Measure Spotlights|
Total cost to perform the process group "develop and manage human resources (HR) planning, policies, and strategies" per $1,000 revenue
This measure calculates total cost per $1,000 revenue to perform the process group "develop and manage human resources (HR) planning, policies and strategies." Activities in…
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Measure Spotlights|
Total cost to perform the process group "develop and manage human resources (HR) planning, policies, and strategies" per business entity employee
This measure calculates total cost per business entity employee to perform the process group "develop and manage human resources (HR) planning, policies and strategies."…
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Measure Spotlights|
Personnel cost to perform the process group "develop and manage human resources (HR) planning, policies, and strategies" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process group "develop and manage human resources (HR) planning, policies and strategies." Activities…
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Measure Spotlights|
Personnel cost to perform the process group "Develop and manage human resources (HR) planning, policies, and strategies" per business entity employee
This measure calculates personnel cost per business entity employee to perform the process group "Develop and manage human resources (HR) planning, policies, and strategies"…
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This measure calculates organization's overhead and other cost as a percentage of the total cost to perform the process group "Develop and manage human resources (HR)…
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Measure Spotlights|
Percentage of HR time spent on strategic business input/decision making
This measure calculates the percentage of HR time spent on strategic business input/decision making. It is part of a set of Supplemental Information measures that help…
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Measure Spotlights|
Percentage of FTEs who perform the process group "develop and manage human resources (HR) planning, policies, and strategies" who are middle management/specialists
This measure calculates the percentage of full-time equivalent employees (FTEs) who are middle management/specialists (i.e. managers with budgetary and/or supervisory…
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Measure Spotlights|
Response time in hours for non-routine "manage employee information" inquiries
This measure determines the number of hours spent responding to non-routine inquiries (i.e. those that require complex responses and subject-matter expert escalation) for the…
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Measure Spotlights|
Response time in hours for routine "manage employee information" inquiries
This measure determines the number of hours spent responding to routine inquiries (i.e. those received on a regular basis that require a standard response) for the process …
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Measure Spotlights|
Other cost to perform the process group "develop and manage HR planning, policies, and strategies" as a percentage of total cost to perform the process group
This measure calculates the percentage of total cost to perform the process group "develop and manage HR planning, policies, and strategies" that comes from other cost (i.e…
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Measure Spotlights|
Outsourced cost to perform the process group "develop and manage human resources (HR) planning, policies, and strategies" as a percentage of total process group cost
This measure calculates the percentage of total cost to perform the process group "develop and manage human resources (HR) planning, policies, and strategies" that comes from…
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Measure Spotlights|
Percentage of "develop and manage HR planning, policies, and strategies" inquiries received via digital communication channels
This measure calculates the percentage of inquiries received via digital communication channels for the process "develop and manage HR planning, policies, and strategies,"…