Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of "develop and counsel employees" inquiries received via non-digital communication channels
This measure calculates the percentage of inquiries received via non-digital communication channels for the process "develop and counsel employees," which consists of…
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Measure Spotlights|
Percentage of "develop and counsel employees" inquiries received that are non-routine
This measure calculates the percentage of inquiries received for the process "develop and counsel employees"—which consists of learning strategy, employee development,…
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Measure Spotlights|
Percentage of learning days delivered using streaming video
This measure calculates the percentage of learning days delivered via streaming video. As part of a set of Supplemental Information measures, it helps companies evaluate…
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Measure Spotlights|
Percentage of learning days delivered using virtual, classroom-based training delivered online
This measure calculates the percentage of learning days delivered via virtual, classroom-based training—which allows training courses to be delivered from anywhere to an…
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Measure Spotlights|
Percentage of middle management/specialists that receive a formal performance review
This measure calculates the percentage of middle management/specialists (i.e. managers with budgetary and/or supervisory responsibility who report to senior management and/or…
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Measure Spotlights|
Percentage of middle management/specialists who attended management development programs
This measure calculates the percentage of middle management/specialists (i.e. managers with budgetary and/or supervisory responsibility who report to senior management and/or…
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Measure Spotlights|
Percentage of operational staff/office staff who attended management development programs
This measure calculates the percentage of operational staff/office staff (i.e. those who do not have any management responsibility) who attended management development…
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Measure Spotlights|
Percentage of operational workers/office staff that receive a formal performance review
This measure calculates the percentage of operational workers/office staff (i.e. employees who do not have any management responsibility) that receive a qualitative or…
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Measure Spotlights|
Percentage of senior management/executives that receive a formal performance review
This measure calculates the percentage of senior management/executives (i.e. the highest-ranking officers and managers below executives) that receive a qualitative or…
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Measure Spotlights|
Percentage of senior management/executives who attend management development programs
This measure calculates the percentage of senior management/executives (i.e. the highest-ranking officers and managers below executives) who attend management development…
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Measure Spotlights|
Total cost to perform the legal services function as a percentage of revenue
This measure calculates total cost to perform the legal services function as a percentage of revenue. Total cost is the sum of personnel (compensation/benefits), systems …
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Measure Spotlights|
Percentage of legal services FTEs that perform the process group 'manage corporate compliance and ethics program”
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'manage corporate compliance and ethics…
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Measure Spotlights|
Number of FTEs for product development phases per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that work on the "develop and manage products and services" function…
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Measure Spotlights|
Number of unique places available for users to search for information inside the organization
This measure calculates number of unique places available for users to search for information inside the organization. This Supplemental Information measure is intended to…
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Measure Spotlights|
Percentage change in the average number of learning days per employee in the past 12 months (pre- to post-Covid)
This measure calculates percentage change in the average number of learning days per employee in the past 12 months (pre-Covid). Learning days are simply the average number…
