Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of FTEs (including external) that perform the process group "govern and manage product/service development program" per $1 billion revenue
This measure calculates number of full time equivalents (FTEs) (including external) per $1 billion revenue that perform the process group "govern and manage product/service…
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Measure Spotlights|
Number of FTEs (including external) that perform the process group "generate and define new product/service ideas" per $1 billion revenue
This measure calculates the number of full time equivalents (FTEs) (including external) per $1 billion business entity revenue that perform the process group "generate and…
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Measure Spotlights|
Total cost to perform the process group "generate and define new product/service ideas" per $1,000 revenue
This measure calculates total cost per $1,000 business entity revenue to perform the process group "generate and define new product/service ideas". Total cost is the sum of…
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Measure Spotlights|
Number of FTEs (including external) that perform the function "develop and manage products and services" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs), including those outside the company, per $1 billion revenue that work on the "develop and manage…
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Measure Spotlights|
Number of FTEs (including external) that perform the process group "develop products and services" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs), including external FTEs, that perform the process group "develop product and services," which…
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Measure Spotlights|
Total cost to perform the process group "develop products and services" per $1,000 revenue
This measure calculates the total cost to perform the process group "develop product and services," which handles all activities associated with designing, prototyping,…
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Measure Spotlights|
Total cost to perform the function "develop and manage products and services" per $1,000 revenue
This measure calculates the total cost of the function "develop and manage products and services" per $1,000 revenue. This includes products or services that are offered to…
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Measure Spotlights|
Total cost to perform the process "manage employee development" as a percentage of total cost to perform the process group "manage employee on-boarding, development, and training"
This measure calculates percentage of total cost to perform the process group "manage employee on-boarding, development, and training" allocated to the process "manage…
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Measure Spotlights|
Total cost to perform the process "develop and train employees" as a percentage of total cost to perform the process group "manage employee on-boarding, development, and training"
This measure calculates percentage of total cost to perform the process group "manage employee on-boarding, development, and training" allocated to the process "develop and…
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Measure Spotlights|
Total cost to perform the process group "manage employee on-boarding, development, and training" per $1,000 revenue
This measure calculates the total cost to perform the process group "manage employee on-boarding, development, and training" per $1,000 revenue. The total cost is the sum of…
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Measure Spotlights|
Number of learning days per employee
This measure calculates the average number of days per employee that were dedicated to learning. It is calculated by dividing the total number of days utilized for learning a…
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Measure Spotlights|
Total cost to perform the process "manage employee orientation and deployment" per $1,000 revenue
This measure calculates total cost to perform the process "manage employee orientation and deployment" per $1,000 revenue. Total cost is the sum of personnel (compensation…
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Measure Spotlights|
Total cost to perform the process "manage employee performance" per $1,000 revenue
This measure calculates total cost per $1,000 business entity revenue to perform the process "manage employee performance". Total cost is the sum of personnel (compensation…
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Measure Spotlights|
Total cost to perform the process "manage employee development" per $1,000 revenue
This measure calculates total cost per $1,000 business entity revenue to perform the process "manage employee development". Total cost is the sum of personnel (compensation…
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Measure Spotlights|
Total cost to perform the process "develop and train employees" per $1,000 revenue
This measure calculates total cost per $1,000 business entity revenue to perform the process "develop and train employees". Total cost is the sum of personnel (compensation…