Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Personnel cost to perform the process "select suppliers and develop/maintain contracts" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue for selecting suppliers (typically through a request for information [RFI], request for proposal [RFP], or request…
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Personnel cost to perform the process "order materials and services" per process FTE
This measure calculates personnel cost per full-time equivalent (FTE) employee working on planning, ordering, and executing the physical delivery of materials and services…
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Total cost to perform the process group "procure materials and services" as a percentage of total supply chain function cost
This measure calculates the percentage of the total cost of the supply chain function allocated to the process group "procure materials and services," which includes the…
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Personnel cost to perform the process "order materials and services" as a percentage of total process cost
This measure calculates the percentage of total cost for the "order materials and services" process—which involves planning, ordering, and executing the physical delivery of…
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Average span of control for the procurement function
This measure calculates average span of control for the procurement function. Span of control refers to the number of subordinates or direct reports controlled directly by a…
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Typical achieved savings rate delivered on sourcing events/projects
This measure calculates percentage of achieved savings that the procurement organization actually delivers on sourcing events/projects. This Supplemental Information measure…
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Typical savings goal of the procurement process group set to deliver on sourcing events/projects
This measure calculates percentage of savings goal that the procurement organization sets to deliver on sourcing events/projects. This Supplemental Information measure is…
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Transaction amount per purchase order
This measure determines the amount of dollars transacted per purchase order. It helps businesses understand the level of activity in regards to supplier relationships, thus…
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Total number of purchase orders placed per finance shared services center employee responsible for creating/distributing purchase orders
A shared services center combines common or repetitive processes from multiple business units into one central location. This measure calculates the total number of purchase…
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Percentage of purchase orders received complete
This measure calculates the percentage of purchase orders that were received with all items complete. "Complete" means that the quantity ordered was the same as the quantity…
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Percentage of value of purchased material that is received from vendors that participate in vendor-managed inventory programs
This measure calculates the percentage of the value of purchased material that is received from vendors in VMI (vendor-managed inventory) programs. Vendor-managed inventory …
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Systems cost to perform the process "order materials and services" as a percentage of total process cost
This measure calculates the percentage of total cost for the "order materials and services" process—which involves planning, ordering, and executing the physical delivery of…
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Overhead cost to perform the process "order materials and services" as a percentage of total process cost
This measure calculates the percentage of total cost for the "order materials and services" process—which involves planning, ordering, and executing the physical delivery of…
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Other cost to perform the process "order materials and services" as a percentage of total process cost
This measure calculates the percentage of total cost for the "order materials and services" process—which involves planning, ordering, and executing the physical delivery of…
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Measure Spotlights|
Overhead cost to perform the process "order materials and services" per $1,000 purchases
This measure calculates overhead cost per $1,000 purchases for planning, ordering, and executing the physical delivery of materials and services from suppliers to the points…