Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Personnel cost to perform the process "develop and train employees" as a percentage of total process cost
This measure calculates personnel cost to perform the process "Develop and train employees" as a percentage of the total process cost. Personnel cost refers to employee…
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Measure Spotlights|
Systems cost to perform the process "develop and train employees" as a percentage of total process cost
This measure calculates systems cost to perform the process "Develop and train employees" as a percentage of the total cost to perform the process. Systems cost refers to a…
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Measure Spotlights|
Senior management/executives as a percentage of total business entity employees
This measure calculates the percentage of total business entity employees that are senior management/executives (i.e. the highest-ranking officers and managers below…
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Measure Spotlights|
Cycle time in days for the formal performance review process from start to finish for middle management/specialists
This measure calculates the number of calendar days (including weekends) required to complete the formal performance review process from start to finish for middle management…
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Measure Spotlights|
Cycle time in days for the formal performance review process from start to finish for Operational workers/office staff
This measure calculates the number of calendar days (including weekends) required to complete the formal performance review process from start to finish for operational…
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Measure Spotlights|
Cycle time in days for the formal performance review process from start to finish for senior management/executives
This measure calculates the number of calendar days (including weekends) required to complete the formal performance review process from start to finish for senior management…
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Measure Spotlights|
Learning budget per business entity employee
This measure calculates the budget allocated to learning for the 12-month period per business entity employee. This measure is part of a set of Cost Effectiveness measures…
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Measure Spotlights|
Middle management/specialists as a percentage of total business entity employees
This measure calculates the percentage of total business entity employees that are middle management/specialists (i.e. managers with budgetary and/or supervisory…
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Measure Spotlights|
Operational workers/office staff as a percentage of total business entity employees
This measure calculates the percentage of total business entity employees that are operational workers/office staff (i.e. workers who do not have any management…
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Measure Spotlights|
Expected number of talent development Digital Worker Equivalents (DWEs) in 24 months per FTEs that perform the process group “manage employee on-boarding, development, and training”
This measure calculates the expected number of talent development Digital Worker Equivalents (DWEs) in 24 months per today's FTEs (Full Time Equivalents) that perform the…
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Measure Spotlights|
Percentage of business entity's annual learning budget spent on developing skills related to AI
This measure calculates the percentage of business entity's annual learning budget spent on developing skills related to Artificial Intelligence (AI). Artificial Intelligence…
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Average time in calendar days (including weekends) to close an identified skill or capability gap related to AI
This measure calculates the average time in calendar days (including weekends) to close an identified skill or capability gap related to Artificial Intelligence (AI)…
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Number of automated bots used in talent development function today per $1 billion revenue
This measure calculates the number of automated bots used in talent development function today per $1 billion revenue. A bot is a software application that operates over a…
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Measure Spotlights|
Number of automated bots used in talent development function today per FTE that performs the process group "manage employee on-boarding, development, and training"
This measure calculates the number of automated bots used in talent development function today per FTE (Full Time Equivalent) that performs the process group "manage employee…
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Measure Spotlights|
Number of automated bots used in talent development function today per FTE that performs the process "develop and train employees"
This measure calculates the number of automated bots used in talent development function today per FTE (Full Time Equivalent) that performs the process "develop and train…
