Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total company employee FTEs served per project management FTE
This measure calculates the total company employee FTEs served per FTE dedicated to project management within HR shared services organization. Shared services centers are the…
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Measure Spotlights|
Total company employee FTEs served per change management/training FTE
This measure calculates the total company employee FTEs served per FTE dedicated to change management/training within HR shared services organization. Shared services centers…
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Measure Spotlights|
Total customer (employee + retiree) FTEs served by HR shared services center per HR FTE
This measure calculates the total customer (employee + retiree) FTEs served by HR shared services center per HR FTE for HR organization. Shared services centers are the…
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Measure Spotlights|
Total requisitions per North American HR shared services center recruiting/staffing specialist FTE
This measure calculates the total requisitions per North American HR shared services center recruiting/staffing specialist FTE. Shared services centers are the result of…
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Measure Spotlights|
Total hires handled per North American HR shared services center recruiting/staffing specialist FTE
This measure calculates the total hires handled per North American HR shared services center recruiting/staffing specialist FTE. Shared services centers are the result of…
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Measure Spotlights|
Total company employees served per North American HR shared services center workforce administration specialist FTE
This measure calculates the total company employees served per North American HR shared services center workforce administration specialist FTE. Shared services centers are…
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Measure Spotlights|
Total company employees served per North American HR shared services center training administration specialist FTE
This measure calculates the total company employees served per North American HR shared services center training administration specialist FTE. Shared services centers are…
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Measure Spotlights|
Total company employees served per North American HR shared services center leave of absence administration specialist FTE
This measure calculates the total company employees served per North American HR shared services center leave of absence administration specialist FTE. Shared services…
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Measure Spotlights|
Total company employees served per North American HR shared services center employee relations specialist FTE
This measure calculates the total company employees served per North American HR shared services center employee relations specialist FTE. Shared services centers are the…
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Measure Spotlights|
Total company employees served per North American HR shared services benefits administration FTEs
This measure calculates the total company employees served per North American HR shared services benefits administration FTEs. Shared services centers are the result of…
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Measure Spotlights|
Systems cost to perform the process group "recruit, source, and select employees" per $1,000 revenue
This measure calculates systems cost per $1,000 revenue to perform the process group "recruit, source, and select employees." Activities in this process group include new…
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Measure Spotlights|
Number of approved job requisitions per FTE that performs the process group "recruit, source, and select employees"
This measure calculates the number of approved job requisitions per full-time equivalent (FTE) employee that performs the process group "recruit, source, and select employees…
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Measure Spotlights|
Overhead and other costs to perform the process group "recruit, source, and select employees" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "recruit, source, and select employees" that comes from overhead and other costs…
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Measure Spotlights|
Cycle time in days from identifying the need to hire a new employee until new hire begins in the agreed position
This measure calculates the number of days elapsed between the moment a company identifies the need to hire a new employee and when that employee starts working in the agreed…
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Measure Spotlights|
Total number of job applications received per FTE that performs the process group "recruit, source, and select employees"
This measure calculates the total number of job applications received per full-time equivalent (FTE) employee (including those in support locations, such as shared centers)…
