Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of total value of direct materials and services purchased outside of country
This measure calculates the percentage of the total value of direct materials and services—the items and activities used to directly produce a product—purchased overseas…
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Measure Spotlights|
Percentage of total value of goods and services purchased from top ten suppliers
This measure calculates the percentage of goods and services that were purchased from top ten suppliers (i.e. suppliers from whom your business entity purchases the most, in…
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Cost of goods sold as a percentage of revenue
This measure calculates the total annual cost of goods sold (COGS) as a percentage of revenue. COGS represents the cost of purchasing raw materials and manufacturing finished…
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Measure Spotlights|
Days payable outstanding
This measure evaluates how many days, on average, a company takes to pay its creditors. It is calculated as the average value of accounts payable balance divided by (cost of…
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Measure Spotlights|
Percentage of purchase order line items transacted using e-procurement enabled catalogue suppliers
This measure calculates the percentage of purchase order line items that were transacted via e-procurement enabled catalogue suppliers (i.e. those that use internet or EDI to…
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Measure Spotlights|
Percentage of purchase orders approved electronically
This measure calculates the percentage of purchase orders approved electronically (using internet or EDI). It is part of a set of Process Efficiency measures that help…
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Measure Spotlights|
Personnel cost to perform the process group "procure materials and services" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the procurement process group that comes from personnel cost. This process group includes the business…
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Percentage of procurement process group FTEs associated with indirect materials and services
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "procure materials and services", associated with indirect…
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Measure Spotlights|
Percentage of purchase orders associated with direct materials and services
This measure calculates percentage of purchase orders associated with direct materials and services. A purchase order (or supplier order) is a form used by the purchasing…
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Measure Spotlights|
Percentage of purchase orders associated with indirect materials and services
This measure calculates percentage of purchase orders associated with indirect materials and services. A purchase order (or supplier order) is a form used by the purchasing…
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Measure Spotlights|
Average cycle time in days to establish a contract with a supplier
This measure calculates average cycle time in days to establish a contract with a supplier, starting when the negotiation is opened until the contract is signed. This Cycle…
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Measure Spotlights|
Outsourced cost to perform the process group "procure materials and services" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the procurement process group that comes from outsourced cost. This process group includes the business…
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Measure Spotlights|
Manual transmission rate for direct materials and services purchase orders
This measure calculates percentage of purchase orders for direct materials and services transmitted to the vendor manually. A purchase order (or supplier order) is a form…
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Measure Spotlights|
Percentage of procurement costs allocated to direct materials and services purchases
This measure calculates percentage of procurement costs allocated to direct materials and services purchases. Direct materials and services are procured items and activities…
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Measure Spotlights|
Percentage of procurement process group FTEs associated with direct materials and services
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "procure materials and services", associated with direct materials…
