Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Sales order accurate documentation rate
This measure calculates the number of annual sales orders delivered with accurate documentation divided by the total number of annual sales orders. Accurate documentation…
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Order fill rate
This measure calculates the number of sales orders filled completely, as a percentage of the total number of sales orders. It is part of a set of Process Efficiency measures…
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Total inventory turns
This measure projects total annual inventory turn rate. It is calculated as the cost of goods sold for the year divided by the average value of month-end total inventory (raw…
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Outsourced cost to perform the process "manage sales orders" as a percentage of total process cost
This measure calculates the percentage of the total cost of the "manage sales orders" process that comes from outsourcing. The outsourced cost refers to the total cost of…
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Measure Spotlights|
Perfect condition rate
This measure calculates the number of sales orders that are delivered undamaged, meeting specifications and having correct configuration (as applicable), faultlessly…
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Full trailer-load or full container-load capacity utilization
This measure calculates the full trailer-load or full container-load capacity utilization, which is computed as the total space in cube or weight used across all shipments…
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Percentage of supplier on-time delivery
This measure determines the percentage of supplier orders delivered on time as scheduled. "On time" for this purpose is defined by the agreed delivery time. It is part of a…
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Percentage of sales orders requiring no human intervention to create, modify, or fulfill
This measure calculates the percentage of sales orders that don't require any manual intervention to create, modify, or fulfill. It is part of a set of Process Efficiency…
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Percentage of sales orders shipped as part of full-load shipments
This measure calculates the percentage of all sales orders that were shipped as part of full-load shipments. It is part of a set of Process Efficiency measures that help…
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First contact resolution rate for inquiries on existing orders and service-after-sales requests
A first contact resolution rate measures the percentage of questions/concerns resolved in a customer's first attempt without a need for further assistance needed. This…
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Inventory days of supply
This measure projects the amount of inventory (stock) expressed in days of sales. It is calculated as: [the average value of inventory at standard cost] / [annual cost of…
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Transportation cost per mile
This measure calculates the cost per mile of moving product from an entity's enterprise to customer locations, including loading and unloading trucks, transporting the…
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Percentage of total annual sales revenue attributable to sales completed on your business entity's website
A major part of the process "manage sales orders" involves companies monitoring sales performance across different platforms. This measure calculates the percentage of total…
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Percentage of total annual sales revenue attributable to sales completed on social media
A major part of the process "manage sales orders" involves companies monitoring sales performance across different platforms. This measure calculates the percentage of total…
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Measure Spotlights|
Percentage of total annual sales revenue attributable to sales completed on mobile applications
A major part of the process "manage sales orders" involves companies monitoring sales performance across different platforms. This measure calculates the percentage of total…
