Resource Library

Outsourced cost to perform the process "manage sales orders" as a percentage of total process cost

This measure calculates the percentage of the total cost of the "manage sales orders" process that comes from outsourcing. The outsourced cost refers to the total cost of…

Percentage of sales orders received through new (such as digital/electronic) channels

This measure calculates the percentage of sales orders that are received through new channels. New channels include digital or electronic channels, such as internet,…

Percentage of sales orders requiring no human intervention to create, modify, or fulfill

This measure calculates the percentage of sales orders that don't require any manual intervention to create, modify, or fulfill. It is part of a set of Process Efficiency…

Inbound contacts for the process "manage sales orders" as a percentage of total inbound contacts

This measure calculates the percentage of customer-initiated inquiries (related to sales, information, technical support, customer service, or complaints) that come from the…

Personnel cost to perform the process "manage sales orders" as a percentage of total process cost

This measure calculates personnel cost as a percentage of the total cost to perform the process "manage sales orders". Personnel cost refers to employee personnel…

Overhead and other cost to perform the process "manage sales orders" as a percentage of total process cost

This measure calculates overhead and other cost as a percentage of total process cost to perform the process"manage sales orders". Overhead cost refers to expenses that an…

Cost of goods sold as a percentage of revenue

This measure calculates the total annual cost of goods sold (COGS) as a percentage of revenue. COGS represents the cost of purchasing raw materials and manufacturing finished…

Business entity revenue per business entity employee

This measure calculates revenue per employee for the current reporting period. It is a Staff Productivity measure that helps companies assess the efficiency of their staff…

Business entity revenue per business entity FTE

This measure calculates business entity revenue per business entity FTE. This Staff Productivity measure is intended to help companies assess the efficiency of their staff…

Selling, general, and administrative (SGA) costs as a percentage of business entity revenue

This measure calculates the organization's expenditure in selling, general, and administrative (SG&A) costs as a percentage of business entity revenue. SG&A costs encompass a…

Total cost of continuing operations as percentage of revenue

This measure calculates the total cost of continuing operations as a percentage of revenue. Total cost of continuing operations is the sum of cost of goods sold (COGS) and…

Dock-to-stock cycle time in hours for supplier deliveries

This measure identifies the average dock-to-stock cycle time in hours for supplier delivery. Cycle time begins when the business entity receives delivery from the suppliers…

Engineering change order (ECO) cycle time in days

This measure helps companies calculate the average number of days elapsed for engineering change order (ECO) cycle time. An ECO is a documented outline of a proposed change…

Expedited costs as a percentage of total cost of the logistics process group "manage logistics and warehousing"

This measure calculates the percentage of total cost of the "manage logistics and warehousing" process group that comes from expedited costs. Expedited costs refer to costs…

Finished goods inventory days of supply

This measure calculates total finished goods inventory days of supply by dividing "finished goods inventory" by the "value of transfers divided by 365 days." The value of…