Resource Library

Cost of goods sold as a percentage of revenue

This measure calculates the total annual cost of goods sold (COGS) as a percentage of revenue. COGS represents the cost of purchasing raw materials and manufacturing finished…

Percentage of sales force that made their quotas/targets in the last 12-month reporting period

This measure calculates the percentage of the sales force that hit their designated quotas/targets in the last 12-month reporting period. It is part of a set of Staff…

Personnel cost to perform the process "manage sales orders" per $1,000 revenue

This measure calculates the amount of personnel cost per $1,000 revenue for the process "manage sales orders." Personnel cost includes employee salaries/wages, bonuses,…

Personnel cost to perform the process "manage sales orders" as a percentage of total process cost

This measure calculates personnel cost as a percentage of the total cost to perform the process "manage sales orders". Personnel cost refers to employee personnel…

Personnel cost to perform the process "manage sales orders" per process FTE

This measure calculates the amount of personnel cost per full-time equivalent (FTE) employee for the process "manage sales orders." Personnel cost includes employee salaries…

Cross-sell/up-sell close rate

This measure calculates percentage of inbound contacts that completed an additional cross-sell or up-sell. Inbound contact refers to any query (related to sales, information,…

Percentage of total annual sales revenue attributable to sales completed on your business entity's website

A major part of the process "manage sales orders" involves companies monitoring sales performance across different platforms. This measure calculates the percentage of total…

Total cost to perform the process "manage sales orders" as percentage of selling, general, and administration costs

This measure analyzes the portion of all costs associated with the process "manage sales order" in relation to the larger field of selling, general, and administration costs …

Number of FTEs that perform the process "manage sales orders" per $1 billion revenue

This measure calculates the number of full-time equivalent employees (FTEs) tending to the entire process "manage sales orders" per $1 billion revenue. The "manage sales…

Number of sales orders placed per FTE that performs the process "manage sales orders"

This measure calculates the number of sales orders per full-time equivalent employee (FTE) performing the process "manage sales orders." It is part of a set of Staff…

Number of FTEs who perform order entry/order processing as a percentage of total FTEs for the process "manage sales orders"

This measure calculates the percentage of total full-time equivalent employees for "manage sales orders" that perform order entry/processing. Order entry/processing…

Number of FTEs who perform order inquiry as a percentage of total FTEs for the process "manage sales orders"

This measure calculates the percentage of total full-time equivalent employees for "manage sales orders" that perform order inquiry. Order inquiry involves fielding potential…

Total cost to perform the process "manage sales orders" per process FTE

This measure calculates the total cost to perform the process "manage sales orders" per full-time equivalent (FTE) employee working on the process. The "manage sales orders"…

Total cost to perform the process "manage sales orders" per $1,000 revenue

This measure calculates the total cost to perform the process "manage sales orders" per $1,000 revenue. The "manage sales orders" process encompasses many operations,…

Total cost to perform the process "manage sales orders" per sales order placed

This measure calculates the total cost to perform the process "manage sales orders" per sales order placed. The "manage sales orders" process encompasses many operations,…