Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Cost of goods sold as a percentage of revenue
This measure calculates the total annual cost of goods sold (COGS) as a percentage of revenue. COGS represents the cost of purchasing raw materials and manufacturing finished…
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Measure Spotlights|
Total cost to perform the process "manage employee performance" per business entity FTE
This measure calculates business entity's total cost to perform the process "manage employee performance" per business entity FTE (Full Time Equivalent). Total cost is the…
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Measure Spotlights|
Total cost to perform the process "manage employee performance" as a percentage of total cost to perform the process group "manage employee on-boarding, development, and training"
This measure calculates percentage of total cost to perform the process group "manage employee on-boarding, development, and training" allocated to the process "manage…
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Measure Spotlights|
Total cost to perform the process "manage employee performance" per business entity employee
This measure calculates total annual cost per business entity employee to perform the process "manage employee performance". Total cost is the sum of personnel (compensation…
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Measure Spotlights|
Total cost to perform the process "manage employee performance" per $1,000 revenue
This measure calculates total cost per $1,000 business entity revenue to perform the process "manage employee performance". Total cost is the sum of personnel (compensation…
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Measure Spotlights|
Cycle time in days for the formal performance review process from start to finish for middle management/specialists
This measure calculates the number of calendar days (including weekends) required to complete the formal performance review process from start to finish for middle management…
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Measure Spotlights|
Cycle time in days for the formal performance review process from start to finish for Operational workers/office staff
This measure calculates the number of calendar days (including weekends) required to complete the formal performance review process from start to finish for operational…
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Measure Spotlights|
Cycle time in days for the formal performance review process from start to finish for senior management/executives
This measure calculates the number of calendar days (including weekends) required to complete the formal performance review process from start to finish for senior management…
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This measure calculates the maximum number of hours it takes to engineer, select and negotiate with suppliers and order materials for customized configuration of non-standard…
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Measure Spotlights|
Freight cost to perform the process "operate outbound transportation" per $1,000 revenue
This measure calculates the freight cost per $1,000 revenue to prepare goods for delivery from a warehouse to a receiving location, which comprises activities like the…
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Measure Spotlights|
Number of FTEs that perform the process "define logistics strategy" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue who are employed to translate customer service requirements into capacity…
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Measure Spotlights|
Number of FTEs that perform the process "plan and manage inbound material flow" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue employed for planning, transporting, and tracking the delivery of all…
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Measure Spotlights|
Other cost to perform the process "operate outbound transportation" per $1,000 revenue
This measure calculates other cost (i.e. costs other than personnel, equipment, material, systems, outsourced, or overhead costs) per $1,000 revenue to prepare goods for…
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Measure Spotlights|
Overhead costs as a percentage of cost of goods sold
This measure calculates the percentage of cost of goods sold (COGS) that comes from overhead costs. Overhead costs refer to those that an organization cannot identify as…
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Measure Spotlights|
Full trailer-load or full container-load capacity utilization
This measure calculates the full trailer-load or full container-load capacity utilization, which is computed as the total space in cube or weight used across all shipments…
