Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Cycle time in days for the formal performance review process from start to finish for middle management/specialists
This measure calculates the number of calendar days (including weekends) required to complete the formal performance review process from start to finish for middle management…
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Measure Spotlights|
Cycle time in days for the formal performance review process from start to finish for Operational workers/office staff
This measure calculates the number of calendar days (including weekends) required to complete the formal performance review process from start to finish for operational…
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Measure Spotlights|
Cycle time in days for the formal performance review process from start to finish for senior management/executives
This measure calculates the number of calendar days (including weekends) required to complete the formal performance review process from start to finish for senior management…
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Measure Spotlights|
Total cost to perform the process "manage employee performance" per business entity FTE
This measure calculates business entity's total cost to perform the process "manage employee performance" per business entity FTE (Full Time Equivalent). Total cost is the…
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Measure Spotlights|
Total cost to perform the process "manage employee performance" as a percentage of total cost to perform the process group "manage employee on-boarding, development, and training"
This measure calculates percentage of total cost to perform the process group "manage employee on-boarding, development, and training" allocated to the process "manage…
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Measure Spotlights|
Total cost to perform the process "manage employee performance" per business entity employee
This measure calculates total annual cost per business entity employee to perform the process "manage employee performance". Total cost is the sum of personnel (compensation…
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Measure Spotlights|
Total cost to perform the process "manage employee performance" per $1,000 revenue
This measure calculates total cost per $1,000 business entity revenue to perform the process "manage employee performance". Total cost is the sum of personnel (compensation…
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Measure Spotlights|
Total personnel cost per business entity FTE
This measure calculates total personnel cost per business entity full-time equivalent employee (FTE). Personnel cost refers to employee personnel compensation (salaries and…
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Measure Spotlights|
Estimate if not using process automation - Total personnel cost per business entity FTE
This measure was a respondent-provided estimate of measure 106187 had they not implemented process automation: that measure calculates total personnel cost per business…
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Measure Spotlights|
Total cost to perform the process group "manage employee information and analytics" as a percentage of total HR function cost
This measure calculate the total cost to perform the process group "manage employee information and analytics" as a percentage of HR function cost. Total cost is the sum of…
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Measure Spotlights|
Percentage change achieved in twelve-month retention rate for new hires due to HR function automation
This measure calculates an estimated change in percentage in twelve-month retention rate for new hires due to automation. Examples of automation for this purpose include ERP…
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Measure Spotlights|
Total cost to perform the process group "manage employee information and analytics" per HR function FTE
This measure calculate the total cost to perform the process group "manage employee information and analytics" per HR function FTE. Total cost is the sum of personnel …
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Measure Spotlights|
Total cost to perform the process group "manage employee information and analytics" per $1,000 revenue
This measure calculates total cost to perform the process group "manage employee information and analytics" per $1,000 business entity revenue. Total cost is the sum of…
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Measure Spotlights|
Total cost to perform the process group "manage employee information and analytics" per business entity employee
This measure calculates total cost to perform the process group "manage employee information and analytics" per business entity employee. Total cost is the sum of personnel …
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Measure Spotlights|
Percentage of new hire retention after 12 months
This measure calculates the percentage of new hires (middle management/specialists, operational workers/office staff, and senior management/executives) that are still…
